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- Built May 2014 - 90 luxurious single suites, each with a private ensuite - 5-star hotel amenities, including a café and hair salon - Permanent, respite and sensitive (dementia) care - 24 hour nursing and palliative care
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Reporting month: June 2026
Reporting period: 2024-25
Some reviews were originally published on Google.
Cleaning staff are beyond rude and lack consideration for older residents.
My dad's lived there for nearly 5 years. Generally the staff are fantastic, and really seem to care for the residents. When you have a loved one with dementia it's terribly hard, and they do all they can to help. Very greatful to them.
My mother now 91 has been here for 3 1/2 years now. I can't praise the staff enough The professional and personal approach is to be commended .Communication regarding my mother's situation is regular and cheerful. Thank you
From my very current experience, I would like to express that the lady who does the tours and discusses future placement at Arcare Maroochydore is genuinely kind, incredibly sensitive and considerate of family feelings, highly obliging and continually provides feedback regarding future placement/waiting list process. My family have been so less stressed having her touch our lives.
I give this rating based on a meeting with the lady who gives the tours. I don't wish to name her as i'm sure the company will know who she is. I'm qualifying this review by saying that I am very experienced in the aged care industry and was trying to help a friend find a place for her husband. At our meeting prior to the inspected tour of the facility, one of the first questions that was asked was whether there was a house being sold. When we explained that there was not, we were told that the waiting list was very long and it was going to be a long time before a bed would be available. We were advised that we should look at other properties. In my experience, it was very obvious that this Arcare property/representative was not interested in accepting a fully funded person. It's impossible to say how long it will be to get a bed as you are waiting for a person to leave the facility, in one way or another. I was so disappointed with the interaction as it was so blatantly obvious that unless you could pay a RAD you won't get a place in this facility. Profit over people!
Absolutely rude militaristic reception.... the place has a jail like atmosphere.... feel sorry for anyone placing family member in that facility...
Rated 1 out of 5.
Rated 2 out of 5.
Very nice, staff are friendly
Rated 5 out of 5.
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