TriCare Mermaid Beach Aged Care Residence

TriCare Mermaid Beach Aged Care Residence is an outstanding facility. The residence is beautiful, impeccably maintained, and in fantastic condition. The rooms are generously sized, comfortable, and thoughtfully designed, and the communal facilities are excellent. But what truly sets this place apart is the staff, this is where the real magic happens. My mother has been a resident for two months, and every single day I witness genuine, heartfelt care in action. The interactions I see are not only with my mum, but with all residents and are filled with kindness, respect, and compassion. The team clearly love what they do, and it shows. Having worked in Health Care for 30 years and understanding what great culture looks like, I cannot recommend TriCare Mermaid Beach highly enough. The environment is wonderful, but it’s the people who make it exceptional. Their staff deeply care for the residents and bring an authenticity to their work that is truly special. Thank you to the entire team for the care you provide, you are a credit to the facility and to the aged care profession.

I just need to see and feel and Tricare Mermaid beach is just a Lovely place, CLEAN, TIDY, Positive environment, staffs really take care of the residents and doing their job seriously !! Very impressed after previous facilities that I've seen.....

Lovely facility, very clean, fantastic caring staff. HOWEVER, food is not good enough! Having sent detailed suggestions, no improvement. Meals are often sloppy, unrecognisable and lacking variety Occasionally, a delicious fish meal is presented which demonstrates that good meals are possible. Hoping for improvement

My Mother spent 5 weeks in respite care at this wonderful facility she was treated with the utmost kindness, respect giving her encouragement to get better after suffering a fall where she broke her hip everyone she met working at Tricare Mermaid beach should be very proud you are truly a wonderful Team and I Thankyou from the bottom of my heart for taking such good care of my mum I give you Ten out of Ten stars.

As a regular visitor to this Facility, I would like to say Thank You to all those who tend to and look after my elderly loved one. It is with peace of mind I know he is in good hands under the Management of this Facility, its Administration, RNs, Chef and kitchen staff, Carers, Physios and Volunteers. I've also seen how workers help out with other jobs on top of their primary role and, in these circumstances, I would like those to know, from my end, it does not go unappreciated and admire their patience and resilience - it can't always be easy. I've always thought you have to be a special kind of person to care for people who cannot do it for themselves, and now from my firsthand experience with all the wonderful people I have had direct contact with in this Facility, I can certainly confirm those thoughts.

While this aged care facility appears to be an upmarket hotel on the facade, the respite care my client received here in January was appalling. She suffers from Alzheimers, limiting her ability to communicate her needs, and was left in soiled pull-ups for prolonged periods of time, leading to her having permanent scarring on her bottom. When you visit this facility you'll notice there's very few care staff on the floor, which affirms why there's such a low level of care. If you have a vulnerable family member or client with dementia or special needs with communication difficulties, don't send them to this facility as they will not be cared for effectively. Very disappointing.