LE
Lynne E.
15 June 2026The most amazing aged care home. Thankyou all for everything you do for my mother. I appreciate you all so much. Caring kind and so much knowledge and professionalism. You are all amazing.
Loading the aged care home
18 Wicks Street, New Auckland QLD 4680
Deposits (RAD) $450,000 to $550,000
Daily payments (DAP) $103.93 to $127.03 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Welcome to a new era in aged care living. New Auckland Place was built in 2010 with the vision to create a home-like aged care facility with the features of a modern hotel. Our philosophy has always been about providing a caring and entertaining environment for our residents and families. Our friendly onsite management team are always available to answer your questions. What makes us different? -Registered Nurse coverage 24/7 -First class facilities; modern accommodation and design -Award winning lifestyle's programs -Continuity of care; we have a high component of core staff -All meals are prepared fresh by our onsite kitchen -Informative and transparent environment; residents and families are kept up to date. Our Vision: -Provide local communities with an aged care home that challenges the myths surrounding aged care -Encourage resident independence and quality of life -Provide holistic care
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at New Auckland Place in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. New Auckland Place met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Furnished room, Bedside table
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
18 Wicks Street, New Auckland QLD 4680
Visits are by arrangement with the home. Call New Auckland Place to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 27 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. New Auckland Place reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
18 Wicks Street, New Auckland QLD 4680.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
The most amazing aged care home. Thankyou all for everything you do for my mother. I appreciate you all so much. Caring kind and so much knowledge and professionalism. You are all amazing.
Visited a resident there. Its very nice there. Apparently the residents are well cared for and well fed. There's a little coffee shop in the foyer, and most of the staff are very nice.
We are so glad our dad is staying here. The facilities are amazing and the staff are terrific. They always go out of there way to say hello to the residents by name when they are walking around. My daughter lived the birds they have in the courtyard.
Rated 5 out of 5.
Rated 4 out of 5.
Rated 4 out of 5.
Rated 4 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Showing 10 of 38 reviews