SA
Sandra A.
26 March 2026Rated 4 out of 5.
Loading the aged care home
Norman Road, Norman Gardens QLD 4701
Deposit (RAD) $0
Daily payment (DAP) $0 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Compared only with the government’s own targets, averages and national figures.
Rooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Residents and families
Daily life
Breakfast, lunch and dinner are cooked fresh, and 78% of food is made on site. The home spent $22 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Overbed table, Ensuite bathroom
Visit
Address
Norman Road, Norman Gardens QLD 4701
Visits are by arrangement with the home. Call North Rockhampton Nursing Centre to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Staff
Homes must have a registered nurse on site 24 hours a day, 7 days a week. North Rockhampton Nursing Centre reported one on site around the clock in 8 of the 8 months reported, from November 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
Norman Road, Norman Gardens QLD 4701.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 4 out of 5.
The staff in The Dementia ward are so ill equipped to care for patients with dementia it is shocking. On my father's first night he was scared and felt unsafe so was agitated. He is 85 and frail. I got a call at 10:30 at night saying that they had called the police and ambulance as he was being aggressive toward all the staff and patients. I got in my car and went there to see. They had the whole place going off with loud alarms and flashing lights, the ladies were yelling at him and all standing their looking at him. Here is my 85 year old father, obviously afraid and standing at the toilet door with his waking stick not hurting anyone and not even looking like he could. The staff weren't even calling him by the right name. They even had that wrong. Not one thing they were doing showed me any evidence that they had any knowledge of how to deal with a dementia patient. The women on staff were shaky and panicky. It was shocking how ill equipped they were to deal with a dementia patient in a dementia ward. I had to go find the alarm and light switch to turn it off myself. It was ridiculous and not necessary to have on not to mention would obviously make an agitated dementia patient more agitated. Once the alarms and lights were stopped it took me one minute to calm him down. Then a security officer (FSSO) came and chatted to him about motor bikes. That's all it took. Someone to actually care and have some brains. This nursing home refused to even let him stay the night and he was sent back to the hospital as they didn't want to deal with him. So a nursing home that is supposed to offer dementia services didnt want to keep a patient who was exhibiting very common signs of dementia. Another point to note is that there are nowhere near enough staff on. Two women who are not fully qualified or trained in dementia is all that was there. No wonder you hear such horror stories coming out of dementia wings in nursing homes. North Rockhampton Nursing Home is not equipped to deal with dementia. I will be making a full complaint and asking for a full investigation in to this incident. DO NOT SEND YOUR FAMILY MEMBERS HERE. THEY ARE NOT SAFE.
Rated 3 out of 5.
Rated 4 out of 5.
Rated 4 out of 5.
Rated 1 out of 5.
Just picked up my dad seams ok
Rated 5 out of 5.
Rated 5 out of 5.
Rated 3 out of 5.
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