Bundaleer Lodge Nursing Home

My Dad was in Bundaleer Nursing Home for over 5 years. He was for several years he was in the secure dementia unit before his advanced dementia caused him to be bed bound and he was moved to another ward which provided full nursing care. The care Dad received was amazing. Dad was bed bound and doubly incontinent for years and he had no bed sores or skin break down at all … a testimony to the fabulous basic nursing care. The staff attended to his cares with engaging ,good humour and treated him with respect. In conversations with various staff it was obvious they knew him as a person, understood his sense of humour etc. I was really impressed and reassured by this …. As I live in Sydney the staff were extremely considerate and allowed me to visit Dad beyond visiting hours …. whilst extremely appreciated ( and was a great stress reliever) it also filled me with a great deal of confidence ….. they were happy for me to be there …. It was not a case of only come at certain times when we can make everything “ look good” …. Thank you again Bundaleer staff …. Dad was always clean shaven, showered and in clean clothes every time I visited …. To say this was a challenging time for my family would be an understatement …. Mum could not visit Dad ( no criticism of Mum) … she found seeing him to upsetting …. The staff were so supportive ….. I actually felt sorry for the staff having to deal with our hyper vigilance in the early days …. But as weeks became months then years …. Our family grew to know and respect all the staff and what they did. The poor receptionist what she juggled was amazing …. She was always polite ,engaging and greeted us with a smile …..and I learnt over time if she was not as engaging she was dealing with something more important ….. she was never rude …. I think anyone reading this will pick I am a registered nurse ( so maybe a little more critical than the average consumer) …. The only regret I have is I did not seek the involvement of the Palliative Cate team the day of admission … they worked with the staff at Bundaleer and they added another dimension of expertise to his care and comfort ….. I think the best way to summate is …. now my Mum needs have changed and I am ecstatic we were able to secure an independent living unit at Bundaleer for her … and as has been said by others …. The financial stuff was well explained and very easy …. Thanks Tina for being so patient and clear …. As Mum’s primary carer the relief I feel having her in an independent unit at Bundaleer is enormous …. In my experience, over 6-7 years ….the staff go above and beyond ….. and continue to do so Thank you to all at Bundaleer

I had a very good experience with the owner and Management staff especially with Tina. We stayed at the independent unit for 5years now. Financial payments well discussed and payments reminders monthly. Awesome job and quick response from the maintenance team when ever we have issues. Thank you so much Tina for immediate actions and response. Highly recommended 😍😘.

Excellent facility with staff and management that truly care about the residents.

I have dealt with the staff at Bundaleer Lodge many times over the past several years as my husband' health has deteriorated requiring convalescence and respite. I can't speak highly enough of the staff, who have gone well above my expectations in their caring supportive manner, keeping me updated and assisting me with my husbands needs, care and help navigating the aged care process which has been overwhelming . My husband has experienced exceptional care with staff showing empathy and understanding to both of us.

If I could give this place a zero star I would! Absolute abhorrent treatment my dad had in this nursing home. Had two falls in the first 2 days he was admitted. He didn’t have any care plan in place. After we had told the staff and RNs several times that dad requires two people to assist him at all times as he is a high fall risk, and yet they left him in the lounge area in his own with no sensor alarm mat to alert staff if he got up. He fell and no staff were around even though they sat him ‘close to the nurses station’ . Another resident had to alert staff he had fallen My dad was left in the same clothes for 5 days. My dad who has dementia was left a tray of food on his table for him to cut up himself and feed himself even after he had his fall and was unable to move his arm. If I was not there to feed him his food would have been left and he would have missed out on dinner and his food would have gotten cold….. not to mention a simple mouthful of water which he could reach !!!His call bell was each time pinned to his pillow BEHIND HIM!!! Where he could not reach My dad needed the toilet and had to wait 45min!!! He was told by the carer…… as my mum was there you’re wearing a pad!!!! No wonder he had incontinece issues!!! As were were unable to visit my dad for 4 days we trusted the nursing home would care for my dad but when my mum returned she found my dad unresponsive….. mouth open …. Mouth completely dry!!!!! And unclean…. He is now severely dehydrated in palitive care 2 days later!!! My mum had to even ask a care staff for a simple mouth swab to dampen his Lips!!!! Where is the care??? complete NEGLECT is what my dad experienced. Do not send your loved ones here, complete abhorrent treatment….. 3 weeks ago he was up enjoying a vanilla slice and a coffee!!!! And now he has days left of life… this will not be the last this nursing home has heard from us