North Lakes Terrace Care Community Reviews – Aged Care Home, QLD

North Lakes Terrace Care Community Reviews – Aged Care Home, QLD | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at North Lakes Terrace Care Community in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 79% · Most of the time 17% · Some of the time 3% · Never 0%96 in 100
Do you feel safe here?Always 79% · Most of the time 17% · Some of the time 3% · Never 0%96 in 100
Is this place well run?Always 62% · Most of the time 34% · Some of the time 3% · Never 0%96 in 100
Do you get the care you need?Always 72% · Most of the time 24% · Some of the time 3% · Never 0%96 in 100
Do staff know what they are doing?Always 52% · Most of the time 45% · Some of the time 3% · Never 0%97 in 100
Are you encouraged to do as much as possible for yourself?Always 76% · Most of the time 21% · Some of the time 3% · Never 0%97 in 100
Do staff explain things to you?Always 66% · Most of the time 31% · Some of the time 3% · Never 0%97 in 100
Do you like the food here?Always 31% · Most of the time 41% · Some of the time 28% · Never 0%72 in 100
Do staff follow up when you raise things with them?Always 48% · Most of the time 34% · Some of the time 17% · Never 0%82 in 100
Are staff kind and caring?Always 83% · Most of the time 14% · Some of the time 3% · Never 0%97 in 100
Do you have a say in your daily activities?Always 79% · Most of the time 17% · Some of the time 3% · Never 0%96 in 100
How likely are you to recommend this residential aged care home to someone?86 in 100

Reviews from families and visitors4.3from 45 reviewsRead the reviews

4.3out of 5

45 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Staff behaviour/conduct
Social and domestic assistance
Food and catering

Most complaints were about

Clinical care
Staff behaviour/conduct
Physical environment (including cleaning)

The main improvements made were in

Personal care
Clinical care
Food and catering

North Lakes Terrace Care Community

At a glance

Where it does well5

Worth asking about3

Room types at North Lakes Terrace Care Community

About the home

What residents and families say

Feedback the home reported

Care and daily life

Food

Facilities

Visit North Lakes Terrace Care Community

Costs at North Lakes Terrace Care Community

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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