Arcare Parkwood Reviews – Aged Care Home, QLD

Arcare Parkwood Reviews – Aged Care Home, QLD | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Parkwood in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 83% · Most of the time 17% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 89% · Most of the time 11% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 78% · Most of the time 17% · Some of the time 6% · Never 0%95 in 100
Do you get the care you need?Always 83% · Most of the time 17% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 67% · Most of the time 22% · Some of the time 11% · Never 0%89 in 100
Are you encouraged to do as much as possible for yourself?Always 94% · Most of the time 6% · Some of the time 0% · Never 0%100 in 100
Do staff explain things to you?Always 67% · Most of the time 28% · Some of the time 6% · Never 0%95 in 100
Do you like the food here?Always 50% · Most of the time 28% · Some of the time 17% · Never 6%78 in 100
Do staff follow up when you raise things with them?Always 72% · Most of the time 17% · Some of the time 11% · Never 0%89 in 100
Are staff kind and caring?Always 83% · Most of the time 17% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 89% · Most of the time 11% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?100 in 100

Reviews from families and visitors4.4from 8 reviewsRead the reviews

4.4out of 5

8 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Communication and consultation
Food and catering
Staff behaviour/conduct

Most complaints were about

Staff number/sufficiency
Clinical care
Food and catering

The main improvements made were in

Staff number/sufficiency
Food and catering
Staff training/skills/qualifications

Some reviews were originally published on Google.

8 reviews

Shelley B.

5 July 2026

After watching the recent 60 Minutes investigation into Arcare, I would strongly encourage anyone considering one of their aged care homes to watch the program before making a decision. As someone looking out for elderly family members, I found the allegations raised deeply concerning. Every family deserves to ask questions, understand exactly what they’re paying for, and make an informed choice about aged care. Don’t rely solely on brochures or sales presentations. Watch the investigation, do your own research, ask plenty of questions, and decide for yourself whether the home is the right fit for your loved one. Our parents and grandparents deserve transparency, dignity and care that puts residents first.

Stephanie A.

21 April 2026

We are very grateful to all the staff at Arcare Parkwood for their exceptional care of our mum over the few years. We were extra thankful for the added care provided to family during mums end of life care and passing. The staff showed compassion, kindness and gentle assistance whenever it was required. As a family, we were kept well informed of any added care or issues as they arose and were well supported in making the best care decisions at all times. The facility is well appointed with bright, airy, comfortable, clean rooms and the meals are fresh and healthy.

Sue T.

30 July 2024

So very impressed and grateful for the caring Staff at Arcare Parkwood. They are always friendly and helpful, the meals are well presented, nutricious and tasty, and the care is exactly what we hoped for.

Matt O.

31 October 2023

They take good care of my Mum.

1 S.

6 November 2020

Says its five star out front but the reviews say 4 star..

Pauline O.

10 September 2020

I moved here ìn March I cant begin tto tell how fabulous itt is!We are treated like 5 staŕ guests. Even with all thats going on its difficult! But the staff heŕè gò way bèoñ the normàl care,Nothìng is too much trouble. Our rooms are luxury.! THANK YOU Arcarè ! PAulinè o'Dòhertý

Amelia P.

11 December 2019

What a fantastic place, lovely reception and support from the staff especially Alwyn, Sue and Tara. We felt very welcome and are happy we chose Arcare Parkwood for our Fathers new home.

Vanessa M.

9 December 2019

Modern, 5 Star, Beautiful home. Friendly supportive staff - amazing sense of community

Some reviews were originally published on Google.

8 reviews

Shelley B.

5 July 2026

Stephanie A.

21 April 2026

Sue T.

30 July 2024

Matt O.

31 October 2023

They take good care of my Mum.

1 S.

6 November 2020

Says its five star out front but the reviews say 4 star..

Pauline O.

10 September 2020

Amelia P.

11 December 2019

What a fantastic place, lovely reception and support from the staff especially Alwyn, Sue and Tara. We felt very welcome and are happy we chose Arcare Parkwood for our Fathers new home.

Vanessa M.

9 December 2019

Modern, 5 Star, Beautiful home. Friendly supportive staff - amazing sense of community

Arcare Parkwood

At a glance

Where it does well5

Worth asking about6

Room types at Arcare Parkwood

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Arcare Parkwood

Costs at Arcare Parkwood

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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