PJ
Patrick J.
12 February 2026Rated 1 out of 5.
Loading the aged care home
41 Griffith Place, Seven Hills QLD 4170
Deposits (RAD) $695,000 to $815,000
Daily payments (DAP) $160.52 to $188.23 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Seven Hills in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated June 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Seven Hills met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $14 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Furnished room
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
41 Griffith Place, Seven Hills QLD 4170
Visits are by arrangement with the home. Call Arcare Seven Hills to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 32 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Seven Hills reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
41 Griffith Place, Seven Hills QLD 4170.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 1 out of 5.
Rated 5 out of 5.
Arcare Seven Hills have been caring for our Mum for over 3 years. Any suggestion or issue was responded to quickly and resolved. We have always been informed about any changes to Mums care and were able to contact the clinical team with any questions. Staff have been fantastic with personal interactions and care. Our situation was more complex and we felt listened to and supported through a wonderful partnership.
My mother lives at Arcare Seven Hills. This facility may look impressive & the staff are extremely friendly and accommodating when you are looking to get a placement. Be very careful, as looks can be deceiving! We visit daily and keep a close eye on what is going on. There have had a multitude of serious issues, over the last couple of years. Theft; poor food; rude staff; poor supervision resulting in falls; failing to give medication; inability to access the facility after 5pm….etc etc … just to name a few. It is no surprise to me to see their official government rating has dropped from “good” to “acceptable “. I cannot move my mother as I do not have enduring power of attorney & now I believe it will be too unsettling for her. Think carefully about what kind of care you would like and how difficult it may be to move your loved one once they’re living in aged care.
Rated 1 out of 5.
Rated 1 out of 5.
My late Mum Ailsa loved Arcare at Seven Hills and I cannot speak highly enough of the staff and the care and compassion that was shown to mum during her two years as a resident. I was always kept informed of Mum's health and as she declined mentally and physically I received sometimes more than one phone call a day to keep me up-to-date. Many of the staff expressed their sadness to me on her passing. The most beautiful aged care facility - not only in appearance but more importantly beautiful care for the residents.
Rated 5 out of 5.
Arcare seven hills is a beautiful facility but communication is sadly lacking. My mother was there for 18 months before her passing in April. She has severe dementia which eventually killed her. On a whole the staff were very caring but had no time to really support their clients. In the end mum passed away alone at 8.30 at night and we were not given any warning so I could be with her. They were only concerned with arrangements to get her body removed that night. None of the staff were ever informed of mum's passing and were shocked when they heard from me several days later when we cleared out her room. Arcare never contacted us again. No sorry for your loss. Nothing. It was as though mum was never there. When we called in June to finalize mum's estate not even Sarah who handles sales of rooms was aware mum had died. A very impersonal experience.☹️
My dad moved into Arcare Seven Hills in January. He has Alzheimer's and gets very confused and upset. The staff at Arcare have been absolutely amazing in caring and supporting him as an individual, not just another resident. I was warned that sometimes the fancy looking places look fabulous, but the staff let them down. That's definitely not the case with Arcare Seven Hills. It's a beautiful environment that is backed up by beautiful staff who work set rosters so you and your loved ones can always liaise with the same friendly team. I feel nothing but relief and gratitude that dad is safe and cared for and happy. If I could give more stars I would! Carol
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