HK
Helen K.
26 June 2026Rated 5 out of 5.
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40-48 Progress Road, White Rock QLD 4868
Deposits (RAD) $570,000 to $625,000
Daily payments (DAP) $131.65 to $144.35 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Discover the beautiful Bupa Mount Sheridan. Set within lush tropical surrounds with views of the mountains, it’s a picturesque place to call home. Our modern care home has easy access to the local community, public transport and a large shopping centre close by. If you enjoy being outdoors, our gardens are an ideal place to spend time with friends and family. We have large outdoor covered courtyards, and our BBQ areas are always popular for family entertaining. The home features a secure dementia support community for those with specialised care needs. For more information or to book a tour, please visit our website.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bupa Mt Sheridan in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated June 2024
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Bupa Mt Sheridan met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $11 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Pleasant decor, Furnished room, Built in wardrobe
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
40-48 Progress Road, White Rock QLD 4868
Visits are by arrangement with the home. Call Bupa Mt Sheridan to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 30 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bupa Mt Sheridan reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
40-48 Progress Road, White Rock QLD 4868.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 5 out of 5.
It is amazing what passion & a positive culture can do for the life of a nursing home. From the time you enter Bupa Mt Sheridan you are met be friendly faces & genuine assistance. As well as the fresh & modern ambience there is the sound of laughter, children playing with a visiting playgroup & a real sense of not only people who care but life for the residents. Well done Bupa Mt Shetidan, you are a standout.
Rated 5 out of 5.
Rated 5 out of 5.
Such a positive energy, lovely kind staff & management Staff are very caring & supportive of residents. A wonderful residential aged care facility:)
BUPA MT SHERIDAN, if you need aged care, it’s the right place to be. A wonderful house, friendly, well organised, but still with a lot of humour and laughs. When you walk through the house you meet mainly smiling faces, from both the staff and a lot of the clients. My wife needed a place to stay and we found BUPA Mt Sheridan. It got dearly recommended and we have to agree that these referrals were well founded. It’s far above our expectations. My wife is happy, what more do I want. Thanks to all you good people at BUPA MT SHERIDAN.
As a funeral professional, I have the privilege of witnessing the final moments of care provided to individuals and their families. I recently attended this facility to transfer a resident who had sadly passed, and I felt compelled to share the experience. The staff formed a beautiful walk of honour as we departed. A quiet, powerful gesture that spoke volumes about the love, dignity, and respect they hold for those in their care. It was clear this resident was not just a number, but someone truly valued and cared for. The compassion shown in that moment will stay with me. It reflects a team that goes above and beyond, not only in life but in death, ensuring every person is honoured with the utmost grace. Thank you to all the staff, on and off the clock, for the incredible care you provide and for reminding us what genuine compassion looks like.
Thank you to the excellent staff at Bupa Mt Sheridan for giving Dad the best of care and friendship. He enjoyed living there and loved the food and friends. The staff like Felicity, Erin, Chris, Gopal, Tia, and the other many carers and nurses were exceptional in making it feel like home. The admin staff also deserve a congratulations in ensuring the successful running of this Bupa - Roma, Helen, Rachel, Baisil, Charity, Joyal. Thanks 4 everything.
Rated 5 out of 5.
Rated 5 out of 5.
Showing 10 of 68 reviews