Regis Playford

Our mother spent four weeks in respite here. Care workers are doing their best under difficult circumstances, the care worker ratio is not good. Poor communication is the overriding issue here. Not returning of calls and not answering queries. There seems to be a careless attitude by management in this facility. Some disturbing occurrences witnessed. Can't recommend this home.

This is the kind of nursing home you will see on the news for horror stories relating to nursing home care. The phone line is terrible when you need to speak with anyone. The staff cannot speak English or communicate with you, they do not even communicate with each other to relay information or handover correctly. The deterioration of our loved one was poorly communicated and managed. Unfortunately we lived 10hr away so it was harder to actually check in and see what was going on but the staff appeared to have no clue when you called them. This is nightmare worthy.

Hi i would like to say as a regular musician known as US-2 Senior Style ENTERTAINMENT recently played at REGAS PLAYFORD.And was really surprised to see RESIDENTS.being so happy and dancing to the music the dancers were fantastic what a joy to watch. A pleasure to play there and to Sharon and the lifestyle staff well done. Looking forward to coming back

Please everyone. Do not put your loved ones in this death pit.my mum died b4 her time. She was 76. Constantly laying in her own poo and urine. Had a fall. They said she was ok and put her back to bed. I had to go there everyday and change her sheets and shower her while staff were dancing in the nurses station wen I showered her. Her knee was fully dislocated. Her knee was on the side of her leg and she was in so much pain.she also had a gash on her head with dried up blood. No staff cared.. no wound care done. No doctor. They constantly gave her someone else's medication. Would hand me the sheets to change her bed. While they talked about there wkend. They denied her water. Said she would choke. Yet when I gave her water. She drank 2 full glasses. My mum died shortly after. They closed the door. Didn't want to deal with it....she died of organ failure due to malnutrition. There is no care in this home at all. She was 26 kilos wen she passed. Discuting.!!!!!

THIS HOME IS SO NEGLECTFUL !!! Very poor and neglectful treatment. Patient developed bed sores for not being moved enough. Was given solid food when doctor had him on a liquid died. No staff around to feed him. If there was he wasn’t sat up and developed a bad chest infection from lying flat when needed to be upright. When he wanted a haircut they just shaved his head which he found humiliating as he just wanted a little cut. When needed pain medication he had to wait 4 hours for it. Staff are usually not around and when they are they’re under trained and have no idea on how to even test the urine for a simple UTI. Patient went days with an undetected urine infection and in so much pain. I had to give 1 star but really it’s a minus 5 rating. Stay away from here

RUN! Would NOT recommendIf I could put 0 I would! Take everything they say the stand for they are the opposite. If you love the person then DONT place them here!! I went through in detail what was needed before accepting the bed I said we will take the bed with a couple conditions all ok was all ok no problems. Mum was transferred there wasn’t good from the start but though give it a couple weeks to settle in never changed only the bullying and harassment got worse from management and staff. No Dr came to see her, physio came to do a plan but staff can’t/ don’t want to do it so stays in bed. The food is awful not healthy like tin spaghetti dried cardboard tasting meat. Doesn’t get a basic wash, teeth brushed, hair brushed or washed daily not even weekly/ monthly!!! Let alone if your loved one has the wear a pad then they will be sitting in a soiled pad for anywhere between 6-12hours while they wait for staff to change them. The don’t listen just walk out don’t have any time for anyone but themselves cause you will find them in the corner having a catch up. Meant to be able to relax and while your loved one it being taken care of but not here!!! I have spent all my time taking food in, and doing some basic hygiene. When asked a question they just lie had staff come in and press the call bell off and walk out without helping. Strangers just wonder into my mums room. Can’t believe we are paying for my mum to be degraded, harassed and bullied from management and staff!!! So angry!! Also mum was never given a contract when she entered the facility until about 6 weeks in they left is in her room and now trying to force her to sign it There is still much more!! I should have NEVER put my mum in this place so much more unnecessary hassle and stress for myself and the mental games they are playing with her.