ACH Group Residential Care - ViTA

Our mum was at vita for the past year and a half. She had major medical needs. The staff at vita from the administration staff through to the care staff have been wonderful on the whole. In particular the social team who created brilliant activities and experiences for the residents were outstanding. The nursing staff on the whole were beautiful and very caring. Thank you Vita for caring for our dear mum/nanny.

I and my friend were very pleased to see his wife sitting out and cheerful with a beautiful view out to the hills. Despite her being unable to weight bear post surgery for a fractured ankle, so it would have required effort on the part of the staff to get her out of bed. We had a letter informing his wife had an orthopaedic appointment on 11 November, but realised she would still be in care. We spoke to a lovely? Indian EN who immediately responded by going downstairs to photocopy our letter and ensure the appointment was recorded in her notes. He assured us an Access Cab would take her to the appointment and asked if we could help her on the day. We were very impressed with his prompt caring response. Three other staff called in while we were there, and each one was bright and friendly and helpful. Also, a doctor from Vita called my friend this morning to give him an update on his wife's care. Thankyou Vita.

SHUT THIS PLACE DOWN my dad was persuaded to go to Vita by staff of Flinders worst decision we ever made he was left naked one day laying in his own urine they said my dad didn't want to get dressed he was non verbal he was in a bed at all times and fell out over night cutting his head and falling on the broken hi side his knee was twisted no one called a Doctor as the doctor only comes in every 3days even though my dad had a head cut so head trauma it was So dirty in there the bin didn't get empty in the five days he was there the light switch was held on with tape a minor thing but still not good enough the staff didn't speak fluent English so it was hard to actually get the help he should have had I could go on but I won't just please don't let a LOVED ONE GO IN THERE they will come out worse than they went in . That's if they don't die through lack of human kindness.

After spending a considerable amount of time in Flinders Medical Center I was persuaded into coming to Vita for my ongoing care. I have been receiving chemo for lung cancer but have had other health issues causing the prolonged hospital stay. I have a fluid issue with my legs and one is constantly weeping and need daily dressing. This is also limiting my movement and I need support with dressing and getting into bed. It takes forever for a disinterested staff member to come after ring the bell. But there seems to be a contests to see just how fast they can get out of your room. The room is large but mostly unusable space. The food is second rate compared to Flinders.

My Father was with Vita ACH group and was mis-treated and left untreated. No staff only one staff member for two levels of patients. No doctor available have to email a doctor and if your lucky they will come in three or more days. My Father went to Vita to rehabilitate and ended up worse off than when he arrived due to lack of care. In the end we had to organise to move him to Flinders to get the help he needed otherwise he probably would have died in there due to mistreatment and lack of treatment. Filthy place, smelly, lack of oxygen, lack of common sense. My Fathers clothes went missing, he was left sitting half naked in soiled pants. Soiled clothes left strewn on floors. Soiled seats. Like other reviews we would warn people of taking loved ones there, its absolutely disgaceful. This place needs to be shut down.

WARNING DONT EVER HAVE A LOVED ONE GO HERE my grandad stayed for a week he had dementia which was not bad when he first arrived. He apparently fell out of his bed injuring himself ( my grandad had not sat up in 13 weeks before arriving) they decided to put him in a small wheelchair and wheeled him over to another hospital for tests my grandad was hurting so bad but unfortunately was unable to speak just moan We went to visit him only to find him naked in bed on a 40 degree day with the heater on their excuse was he didn't want to get dressed he was also left with a wee jar attached to his privates for God knows how long. The light switches are held on by bandaids the floors are disgusting no one is around its like a ghost town. He had his medication practically forced down his throat when they knew he couldn't swallow properly resulting in him chocking no sincerity in any of the carers there's also no drs around only on call we waited 3 days for one. My grandad was mistreated so bad that we couldn't wait to get him moved and spend his last days with the respect and dignity he deserved. Please don't ever send anyone you love here absolutely disgusting and a disgrace to all the other carers who go above and beyond to make people feel the love they deserve .

Visited my mother on Christmas eve. The floor in her room had food particles and papers dispersed throughout the carpet. More recently we were informed my mother had a PCR test during our visit which came back positive placing us and grandchildren at risk of COVID. We should not have been allowed to visit her while VITA waited for the PCR result.