Glen Osmond Grove Care Community Reviews – Aged Care Home, SA

Glen Osmond Grove Care Community Reviews – Aged Care Home, SA | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Glen Osmond Grove Care Community in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 44% · Most of the time 50% · Some of the time 6% · Never 0%94 in 100
Do you feel safe here?Always 69% · Most of the time 25% · Some of the time 6% · Never 0%94 in 100
Is this place well run?Always 25% · Most of the time 63% · Some of the time 13% · Never 0%88 in 100
Do you get the care you need?Always 44% · Most of the time 38% · Some of the time 19% · Never 0%82 in 100
Do staff know what they are doing?Always 19% · Most of the time 50% · Some of the time 31% · Never 0%69 in 100
Are you encouraged to do as much as possible for yourself?Always 6% · Most of the time 63% · Some of the time 31% · Never 0%69 in 100
Do staff explain things to you?Always 19% · Most of the time 44% · Some of the time 31% · Never 6%63 in 100
Do you like the food here?Always 13% · Most of the time 56% · Some of the time 25% · Never 6%69 in 100
Do staff follow up when you raise things with them?Always 19% · Most of the time 44% · Some of the time 38% · Never 0%63 in 100
Are staff kind and caring?Always 44% · Most of the time 38% · Some of the time 19% · Never 0%82 in 100
Do you have a say in your daily activities?Always 56% · Most of the time 38% · Some of the time 6% · Never 0%94 in 100
How likely are you to recommend this residential aged care home to someone?75 in 100

Reviews from families and visitors2.6from 10 reviewsRead the reviews

2.6out of 5

10 ratings

Some reviews were originally published on Google.

10 reviews

Nadia M.

15 April 2026

This place is an absolute disgrace! 4 emails and over a month and still no response!!! Now seemingly have been blocked via email correspondence! Absolute disgusting!!! Still taking money even after being directed not too. Edit- 21/04 my emails and queries all still Completely unanswered! However I did get a phone call from the gm in Adelaide today specifically for my review as head office had let him know it was there! Talk about a handball! Hey head office 👋 How about looking into my emails, my questions?!?! For god sakes youre using my grandmother (deceased) as your advertising. Shame on you for again a lack of communication, and trying to get me to take my review down.

Sandy M.

4 February 2026

Amazing!! all staff from top down are very caring, and they all smile!!. I have a family member there who has memory problems. He is sooo well cared for and very happy. He has a lovely room and it's very clean no matter when I go there. He looks healthy. The food there is really great. I just can't speak too highly of them, and we are all sooo greatful. Thank You Glen Osmond Grove Care Community from our heart 🙏😊❤️🤩

Wendy E.

24 March 2024

Since Mum has been in Glen Osmond Grove she has received nothing but kindness and care. Mum refers to staff and fellow residents as her "Other Family." This is coming from a fiercely independent lady, who arrived through transfer from many hospitalisations. Never her plan to ever be in aged care. She enjoys being served in the white tablecloth dining room where she mingles with fellow residents. There are delightful garden views all around complex for residents. There is no brushing her requests off and she gets plenty of loving attention, especially from carers and nurses. When there is a mental anxiety (dementia) for Mum staff are there helping to calm her. They call family to keep us to date about Mum's needs and take on board our requests. Attending Doctor and medical staff work in conjunction with Mum's Geriatrician and family. Mum's large room is a well lit and airy with ensuite bathroom, with her pot plants attended to. A Wheelchair is provided there for outings. Mum is got ready by staff anytime she requires to go out Our Family is delighted that our Mother is supported in a such a wonderful way. Even with a very good "care in home service" plus family assistance, it was not enough to support Mum's needs before she went to Glen Osmond Grove.

Alessandro B.

11 March 2024

I've been there to visit one of their guests, honestly I need a bit to realize if it was an aged care or a prison, for sure a jail is much more clean and less dark. I felt really sorry for the people there hosted, they looked really lost. I think that if you really love someone never ever you I'll take there a loved ones.

Robyn S.

1 March 2024

Rated 1 out of 5.

Sarah

30 September 2022

This is not the place for your loved ones. Staffing numbers are extremely low and the staff who are there tend to hide in the office. When visiting, you would be lucky to see one staff member in a two hour period. The food is not nutritious and doesn’t come close to what elderly people require eg party pies for dinner. Physical therapies are non-existent. Rooms are small. Cleaning is minimal, laundry is piled in baskets in the corridor.

Nate B.

15 February 2022

Rated 1 out of 5.

Tracy J.

26 July 2020

Rated 5 out of 5.

Lisa K.

13 July 2020

Rated 1 out of 5.

Parag P.

26 July 2019

Rated 5 out of 5.

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Social and domestic assistance
Food and catering
Staff behaviour/conduct

Most complaints were about

Food and catering
Personal care
Clinical care

The main improvements made were in

Personal care
Clinical care
Food and catering

Some reviews were originally published on Google.

10 reviews

Nadia M.

15 April 2026

Sandy M.

4 February 2026

Wendy E.

24 March 2024

Alessandro B.

11 March 2024

Robyn S.

1 March 2024

Rated 1 out of 5.

Sarah

30 September 2022

Nate B.

15 February 2022

Rated 1 out of 5.

Tracy J.

26 July 2020

Rated 5 out of 5.

Lisa K.

13 July 2020

Rated 1 out of 5.

Parag P.

26 July 2019

Rated 5 out of 5.

Glen Osmond Grove Care Community

At a glance

Where it does well5

Worth asking about4

Room types at Glen Osmond Grove Care Community

About the home

What residents and families say

Feedback the home reported

Care and daily life

Food

Facilities

Visit Glen Osmond Grove Care Community

Costs at Glen Osmond Grove Care Community

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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