ACH Group Residential Care - Kapara Reviews – Aged Care Home in Glenelg South, SA

ACH Group Residential Care - Kapara Reviews – Aged Care Home in Glenelg South, SA | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at ACH Group Residential Care - Kapara in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 44% · Most of the time 52% · Some of the time 4% · Never 0%96 in 100
Do you feel safe here?Always 70% · Most of the time 22% · Some of the time 7% · Never 0%92 in 100
Is this place well run?Always 26% · Most of the time 52% · Some of the time 22% · Never 0%78 in 100
Do you get the care you need?Always 37% · Most of the time 48% · Some of the time 15% · Never 0%85 in 100
Do staff know what they are doing?Always 26% · Most of the time 56% · Some of the time 19% · Never 0%82 in 100
Are you encouraged to do as much as possible for yourself?Always 26% · Most of the time 37% · Some of the time 30% · Never 7%63 in 100
Do staff explain things to you?Always 22% · Most of the time 48% · Some of the time 26% · Never 4%70 in 100
Do you like the food here?Always 19% · Most of the time 44% · Some of the time 37% · Never 0%63 in 100
Do staff follow up when you raise things with them?Always 22% · Most of the time 63% · Some of the time 11% · Never 4%85 in 100
Are staff kind and caring?Always 44% · Most of the time 37% · Some of the time 19% · Never 0%81 in 100
Do you have a say in your daily activities?Always 44% · Most of the time 37% · Some of the time 19% · Never 0%81 in 100
How likely are you to recommend this residential aged care home to someone?85 in 100

Reviews from families and visitors3.3from 14 reviewsRead the reviews

3.3out of 5

14 ratings

Some reviews were originally published on Google.

14 reviews

Jennifer D.

17 June 2026

My mum was put in the Memory Support Unit by my brother. When I arrived and inspected the room and unit I was appalled. The chair in the common area were ripped and urine stained .. a disgrace. I was sticking to the floor and it was filthy. There was a cleaner there and I don’t know what she did but the dirt and dust was thick in the corners. We weee then informed that mum had been sent to FMC … she was covered in bruises above on her head and all her rings had been stolen. We spoke with the manager and was informed that there was no ctv but mum was not allowed to stay. A pigsty that I wouldn’t let my dog live in.

Jessie M.

12 May 2026

Rated 5 out of 5.

Dipesh

30 January 2026

Rated 5 out of 5.

Jennifer W.

26 July 2025

Rated 5 out of 5.

Alison T.

9 May 2025

On the outside it looks very professional, dont judge a book by its cover. It's full of system failures and poor staff ratio leaving residents neglected and never getting the full attention they deserve.

Sandra G.

8 January 2024

My mother Livia Giancola is at Kapara for respite for 30 days. I cannot speak highly enough of all the people who work there. From the front desk reception, to the carers themselves and the nurses, it is first rate! All my concerns today were met with enthusiastic staff to fix a thing like a wheel chair where my mum's feet splayed out, wheelchair changed in a few minutes. They are such caring wonderful people and today I would like to thank Erwin and Joyce for being of such help and so graciously and in such a caring way. Thankyou so much. Sandra Giancola

Prabin A.

26 July 2023

Rated 5 out of 5.

Michelle G.

9 March 2022

My late grandfather was there after the War as a patient but died several years later. His daughter and grand daughter had visited him in the soldiers ward. At a very young age,I felt scared. The soldier who was opposite to my grand dad,that soldier had a false leg and we both walked out of the room and out into the fresh air. My gran dad used to smoke his pipe and I remember him when he used to take me from day care and he then he picked me up. I still remember him in that ward many years ago. His name was Enock Smith. He served in WW1 as a soldier.

Chris M.

16 November 2020

I have been a resident at Kapara for more than 4 years and if I had a choice I would NOT live here. The food is horrible and management are incapabke of hiring someone who knows the simple task of how to toast a crumpet.

Jane M.

29 October 2020

My Mother has lived at Kapara high care for almost 2 years and I visit very regularly. I previously worked as a Registered Nurse with over 30 years Nursing experience including in aged care facilities. The facitlity is well designed and attractive with single ensuite rooms which are quite spacious. However the attention to personal care leaves a lot to be desired. My 89 yr old Mother is incontinent of both and requires regular toileting and personal hygiene. Every time I visit, Mum needs personal hygiene attention as she has been doubley incontinent and potentially sitting in a soiled pad for quite some time. The staff are usually prompt in assiting Mum, change pad and clothing if I ask when visiting. The fees are expensive and the ratio of RN/EN to carer appears to be low.

Showing 10 of 14 reviews

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Food and catering
Clinical care
Personal care

Most complaints were about

Food and catering
Clinical care
Personal care

The main improvements made were in

Clinical care
Food and catering
Staff training/skills/qualifications

Some reviews were originally published on Google.

14 reviews

Jennifer D.

17 June 2026

Jessie M.

12 May 2026

Rated 5 out of 5.

Dipesh

30 January 2026

Rated 5 out of 5.

Jennifer W.

26 July 2025

Rated 5 out of 5.

Alison T.

9 May 2025

Sandra G.

8 January 2024

Prabin A.

26 July 2023

Rated 5 out of 5.

Michelle G.

9 March 2022

Chris M.

16 November 2020

Jane M.

29 October 2020

Showing 10 of 14 reviews

ACH Group Residential Care - Kapara

At a glance

Where it does well3

Worth asking about6

Room types at ACH Group Residential Care - Kapara

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit ACH Group Residential Care - Kapara

Costs at ACH Group Residential Care - Kapara

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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