Estia Health Lockleys

My Loved One was admitted to Estia Lockleys in September 2025 coming from overflow QEH beds. Arriving here was like being welcomed into a 5 star hotel, very new and lots of facilities. Cafe, hairdressers, gym etc. the room was spacious. This is the reason for the 2 stars. Unfortunately the poor communication, lack of care in fact blatant neglect, and complete disregard for the impact this was having on my Loved Ones carer and family by the placement staff was abhorrent. My Loved One was frequently left soiled in her own waste, was very smelly and was very much neglected. I would have to demand she be changed, I had to question with staff about their duty of care when they were leaving a client with dementia, doubly incontinent and very infrequently changing her because she was declining care - she has no insight into her needs, and continues to think she can do it independently! But she is now bedbound! When she was transferred to her new nursing home the staff told me I was responsible to transport her! They had not got her out of bed for the 4 weeks she was there, and by now she had forgotten how to walk! I asked how did they think I could do that as she was not weight bearing - they said oh, we didn’t know that!!! And then when she was taken in the ambulance they “forgot “ to send her medication and toiletries! I had taken everything else the previous day! On arrival at the new nh it was discovered her hair was matted at the back. Absolutely shocking, neglectful almost inhumane care. I was so stressed by all of this I felt unable to continue to complain. I had twice asked to put in a formal complaint, but was never assisted to do this, and to be perfectly honest I was fearful of ramifications to my Loved One. I should have gone to ARAS, but I just had had enough. My stress was off the charts and no one seemed to be listening or could care. I hope this nh has had a good hard look at themselves and improved their services, but unfortunately I wouldn’t put my worst enemy in this place.

I cannot speak highly enough of Estia Health Lockleys. From the moment I was greeted by the staff to spending the day there with my mum, I was struck by how genuinely kind and caring everyone was. I sat with Mum in the house, watched the way staff interacted with residents, and it was clear they treat people with dignity and warmth. Nothing felt rushed or clinical — just genuine respect and compassion. I even shared a meal while I was there, and the food was excellent — real choices on the menu and beautifully prepared (the barramundi was fantastic). It gave me real peace of mind knowing Mum is not only well cared for, but in a place where she can feel at home. Thank you Sheree and staff.

Our father has been a resident at Estia's, Lockleys for 3 years now. We are very impressed with the excellent nursing and other care he receives. It's lovely to see all staff acknowledge him and other residents by first name and always with a smile. Staff go out of their way to do that little bit extra to make the residents feel at home. Robert & Cherie

I would like to express my heartfelt gratitude to Estia Health for the exceptional care provided to Nancy over the last four years. The compassion and dedication shown by the entire team have truly been remarkable, and we are so grateful for the attention and love Nancy received throughout her time there. A special mention must go to Gibin and Crisa, whose thoroughness and unwavering commitment to Nancy in her final months made a world of difference. Their kindness and constant support were a source of immense comfort to us all. They treated Nancy with such warmth, always going above and beyond to ensure she was comfortable and cared for. The staff at Estia Health truly made Nancy feel like family, and we will always be thankful for their extraordinary care. It is rare to find a facility where the staff treats their residents with such genuine love and respect. From the bottom of our hearts, thank you for everything you’ve done for Nancy and for our family.

Mum has been a resident of Estia Health Lockleys, SA, since March 2020 and has received excellent care across the years. Something that has impressed my brother and I is the number of staff across all disciplines – nursing, carers, lifestyle, catering and administrative – who have worked there for many years and clearly care deeply for their clients. The building and furnishings are maintained to an exceptional standard which has on occasions, had Mum thinking she's in an Intercontinental Hotel if we take her down to the cafe or out into a courtyard for a cuppa. :)

Very grateful for the care and compassion of the Estia Lockleys extended team over the 4 years mum has made Lockleys "home". We appreciate the consistent, long term staff. The bright smiles and welcome we receive always when visiting. The regular updates we get by phone to keep us informed of key care items. Their willingness to adapt to address quirky problems that arise (a natural part of aging). And frankly, just to be able to visit mum in such a bright, airy, modern facility - with a coffee lounge and gardens to take her outside for a bit of sun and fresh air is lovely. Thank you to all at Estia for their efforts to look after her. Truly appreciated.

What a welcoming, happy, organized aged care facility. It feels so homely, yet very modern, with friendly, respectful staff who cannot do enough for residents and their families. Both of my parents have moved there in the last week, initially for respite care. I would feel so relieved and excited for them to transition to Estia Health Lockleys for permanent care, based on the positive experience thus far. It’s a weight off my shoulders to see them so well cared for by the wonderful staff!

Hi dear people, i am writing this feedback to make everyone aware about the facility estia lockleys. Staff including nurses and management prioritize more about paper work rather actually providing patient centred care. I would recommend people to be somewhere else than to be in estia if they really wants there loved ones to be looked after nicely with respect and dignity.