Helping Hand Aged Care - Mawson Lakes Facility Reviews – Aged Care Home, SA

Helping Hand Aged Care - Mawson Lakes Facility Reviews – Aged Care Home, SA | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Helping Hand Aged Care - Mawson Lakes Facility in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 68% · Most of the time 26% · Some of the time 5% · Never 0%94 in 100
Do you feel safe here?Always 79% · Most of the time 0% · Some of the time 16% · Never 5%79 in 100
Is this place well run?Always 37% · Most of the time 58% · Some of the time 5% · Never 0%95 in 100
Do you get the care you need?Always 58% · Most of the time 32% · Some of the time 11% · Never 0%90 in 100
Do staff know what they are doing?Always 37% · Most of the time 58% · Some of the time 5% · Never 0%95 in 100
Are you encouraged to do as much as possible for yourself?Always 32% · Most of the time 32% · Some of the time 32% · Never 5%64 in 100
Do staff explain things to you?Always 63% · Most of the time 21% · Some of the time 16% · Never 0%84 in 100
Do you like the food here?Always 32% · Most of the time 32% · Some of the time 32% · Never 5%64 in 100
Do staff follow up when you raise things with them?Always 63% · Most of the time 32% · Some of the time 5% · Never 0%95 in 100
Are staff kind and caring?Always 84% · Most of the time 16% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 63% · Most of the time 32% · Some of the time 0% · Never 5%95 in 100
How likely are you to recommend this residential aged care home to someone?95 in 100

Reviews from families and visitors4.3from 41 reviewsRead the reviews

4.3out of 5

41 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

suggestions / functions / Care
Personal care
Food and catering

Most complaints were about

communication / heating and cooling
Personal care
Food and catering

The main improvements made were in

Food and catering
Communication and consultation
Clinical care

Helping Hand Aged Care - Mawson Lakes Facility

At a glance

Where it does well7

Worth asking about3

Room types at Helping Hand Aged Care - Mawson Lakes Facility

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Helping Hand Aged Care - Mawson Lakes Facility

Costs at Helping Hand Aged Care - Mawson Lakes Facility

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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