Pleasant Valley Aged Care Service

28 Hospital Road, Mount Pleasant SA 5235

Aged care homeGovernment rating 4 out of 5

Government rating updated June 2026

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At a glance

The Australian Government’s published results for this home

Updated June 2026

Government rating: 4out of 5GoodOct–Dec 2025
Registered nurse

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0of 12 months24/7 in 0 of 12 monthsJul 2025 to Jun 2026

Care each day

268minAbove its 216 targetOct–Dec 2025

Would recommend

81in 1002025 survey

Where it does well5

ComplianceRated Good, 4 out of 5 · Rated Jun 2026
Quality measuresRated Good, 4 out of 5 · Oct–Dec 2025
Falls with a major injuryFewer than the national figure · Oct–Dec 2025
Unplanned weight lossFewer than the national figure · Oct–Dec 2025
Restrictive practicesFewer than the national figure · Oct–Dec 2025

Worth asking about5

Food$15 a resident a day, below the $16 average · Jan–Mar 2026
Pressure injuriesMore than the national figure · Oct–Dec 2025
FallsMore than the national figure · Oct–Dec 2025
Nine or more medicinesMore than the national figure · Oct–Dec 2025
Antipsychotic medicinesMore than the national figure · Oct–Dec 2025

Compared only with the government’s own targets, averages and national figures.

See every result

Rooms and prices

Room types at Pleasant Valley Aged Care Service

Pleasant Valley Aged Care Service hasn’t listed its room types yet. Ask the home about rooms and prices.

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Pleasant Valley Aged Care Service in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 45% · Most of the time 45% · Some of the time 9% · Never 0%90 in 100
Do you feel safe here?Always 73% · Most of the time 18% · Some of the time 9% · Never 0%91 in 100
Is this place well run?Always 45% · Most of the time 45% · Some of the time 9% · Never 0%90 in 100
Do you get the care you need?Always 64% · Most of the time 27% · Some of the time 9% · Never 0%91 in 100
Do staff know what they are doing?Always 27% · Most of the time 64% · Some of the time 9% · Never 0%91 in 100
Are you encouraged to do as much as possible for yourself?Always 64% · Most of the time 36% · Some of the time 0% · Never 0%100 in 100
Do staff explain things to you?Always 45% · Most of the time 27% · Some of the time 27% · Never 0%72 in 100
Do you like the food here?Always 36% · Most of the time 36% · Some of the time 27% · Never 0%72 in 100
Do staff follow up when you raise things with them?Always 27% · Most of the time 55% · Some of the time 18% · Never 0%82 in 100
Are staff kind and caring?Always 55% · Most of the time 27% · Some of the time 18% · Never 0%82 in 100
Do you have a say in your daily activities?Always 27% · Most of the time 64% · Some of the time 0% · Never 9%91 in 100
How likely are you to recommend this residential aged care home to someone?81 in 100

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Quality

How the home is rated

The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.

4out of 5Good

Overall rating, published June 2026

The 4 parts of the rating

Residents’ experience
What residents told an independent survey team about their care.
2025 survey
3 out of 5Acceptable
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated June 2026
4 out of 5Good
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
5 out of 5Excellent
Quality measures
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
4 out of 5Good

What the stars mean

Excellent
Good
Acceptable

The ratings are the government’s, as published for this home.

Daily life

Care and daily life

Permanent care
Respite care

Food

Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.

Visit

Visit Pleasant Valley Aged Care Service

Address
28 Hospital Road, Mount Pleasant SA 5235

Visits are by arrangement with the home. Call Pleasant Valley Aged Care Service to arrange a time.

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Costs

Costs at Pleasant Valley Aged Care Service

Refundable deposit (RAD): See each room type, or ask the home.
Daily payment (DAP): See each room type, or ask the home.
Basic daily fee: Everyone pays it, for meals, cleaning, laundry and utilities.
Contributions based on your means: Depend on your income and assets. Use the fee estimator (opens in a new tab)
Higher everyday living fee: Optional, for extra services. A home can only ask you to agree to it after you move in.

Prices as the facility states them. Confirm current prices and fees with the facility.

Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)

Health

Health results

Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.

Residents with a pressure injuryPressure injuries1 in 100More than the national figure
Residents with a restrictive practiceRestrictive practices9 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss0 in 100Fewer than the national figure
Residents who had a fallFalls and major injury33 in 100More than the national figure
Residents who had a fall with a major injuryFalls and major injury0 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines47 in 100More than the national figure
Residents given an antipsychotic medicineMedicines15 in 100More than the national figure

What each result meansShow

Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.

Each result is the share of the home’s residents, compared with the national figure the government publishes.

Staff

Staff and care time

Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.

All care, from nurses and care workers268 minutes · target 216

52 minutes above its target

Care from registered nurses63 minutes · target 45

18 minutes above its target

That’s 4 hours 28 minutes of care a resident a day, on average.

A registered nurse on site, day and night

Homes must have a registered nurse on site 24 hours a day, 7 days a week. Pleasant Valley Aged Care Service reported one on site around the clock in 0 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.

Jul: not on site 24/7
Aug: not on site 24/7
Sep: not on site 24/7
Oct: not on site 24/7
Nov: not on site 24/7
Dec: not on site 24/7
Jan: not on site 24/7
Feb: not on site 24/7
Mar: not on site 24/7
Apr: not on site 24/7
May: not on site 24/7
Jun: not on site 24/7

Next steps

Moving into an aged care home, step by step

It can feel like a lot. These are the steps most families go through, in order.

Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
Visit and compare homesAsk to see the room types and the shared spaces.
Apply to the homes you likeEach home has its own application. Ask when a room might be free.
Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.

Free help from the government
Call My Aged Care on 1800 200 422

Location

28 Hospital Road, Mount Pleasant SA 5235.

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Next step

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Improvement needed

Significant improvement needed

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