AS
Aarushi S.
26 July 2026Rated 5 out of 5.
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1 Charles Street, West Lakes SA 5021
Deposit (RAD) $780,000
Daily payment (DAP) $180.15 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
UnitingSA West Lakes offers a vibrant place to live and visit, with high-quality care and accommodation, along with tranquil gardens, balcony terraces, onsite Café and so much more. Our generously sized rooms with private ensuites feature premium furnishings and take in stunning views of the nearby oval and lake, while an onsite chef-led kitchen will prepare fresh and nutritional meals to be enjoyed in stunning dining areas. Importantly, you will have access to expert care around the clock and state-of-the-art facilities.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at UnitingSA West Lakes Aged Care in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated August 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. UnitingSA West Lakes Aged Care met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Cooling and heating, Overbed table, Furnished room, Built in wardrobe
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
1 Charles Street, West Lakes SA 5021
Visits are by arrangement with the home. Call UnitingSA West Lakes Aged Care to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 45 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. UnitingSA West Lakes Aged Care reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
1 Charles Street, West Lakes SA 5021.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
Overall my experience with UnitingSA has been very good. Although their seems to be a lack of response regarding the Occupational therapist & the Physiotherapists. I have asked on numerous occasions for a text message or messages I have not ever even received one, confirming my appointments with the OC or the Physio. I realise, everyone is busy, particularly, the Festive Season. But surely a text message, is not too much to ask for. Thank you
Rated 4 out of 5.
⭐️⭐️⭐️⭐️⭐️ (5/5) Compassionate, professional aged care at its best! Uniting SA West Lakes offers a truly welcoming, respectful, and high-quality environment for aged care. The staff are incredibly kind, attentive, and go above and beyond to make residents feel safe, supported, and valued. The facilities are modern, clean, and thoughtfully designed, with lovely gardens and relaxing indoor spaces that feel more like a home than a facility. Meals are nutritious and well-presented, and there are plenty of social activities to keep residents engaged and happy. What really stands out is the strong sense of community and dignity. Families are always welcomed and informed, and the team works closely with everyone involved to provide personalised care. Highly recommended for anyone looking for a trusted and compassionate aged care home in Adelaide. A big thank you to all the staff for the amazing care and dedication you show every day!
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
We initially received satisfactory services from this organisation for my ageing mother before she moved to a nursing home. However, since her move, we have repeatedly contacted them regarding continued invoicing and direct debits for services that are no longer required. Despite informing them multiple times and requesting a refund for the debited amounts, they have ignored our communications and continue to debit our account. This experience has been frustrating and unacceptable. If you choose to use their services, I strongly advise against setting up a direct debit to avoid being robbed!
Showing 10 of 54 reviews