Regis Tasmania - Eastern Shore

I would like to extend my deepest thanks to all the staff at Regis Eastern Shore for the extraordinary care, patience, and compassion you showed to my partner during her time with you. Living with advanced dementia brought many challenges, yet your kindness and professionalism ensured she was always treated with dignity, warmth, and respect. The tenderness with which you supported her, brought comfort not only to her, but to me and all who loved her. She felt safe at Regis Eastern Shore. She came to you from another home where she did not feel safe and was not well cared for, and consequently had many issues and was very distressed. The difference in the care and love we both received from all your staff from the cleaners and amazing maintenance people, the admin staff, the wonderful care staff and nurses and Doctors has been exemplary, I have nothing but praise for everyone at Regis and am so grateful that her final months were in a place where she was safe, cared for and settled. I am especially grateful for the gentle attention to her daily needs, the way everyone took the time to know her as a person, and the understanding you showed through difficult moments. It was reassuring to know she was in such capable and caring hands. Your work is demanding and often unseen, yet it makes an immense difference to the lives of residents and their families. Please accept my heartfelt appreciation for all that you do, and for the care and humanity you shared with us. I thoroughly recommend Regis Eastern Shore to anyone looking for a nursing home, especially with advanced dementia. Thank you Regis.

Get your act together ADARDS (Tasmania). Old signs regarding ‘signing in … ‘ (for Covid presumably) absent for a week so assumed there were no longer any restrictions! Escorted like a criminal out of the facility while being abused for ‘not complying’!! ALSO it seems ODD to be able to take our loved one out for a meal in the wider community and return her to the facility without her having to be tested (for Covid) but visitors must register and test before entering … which takes 20 minutes AND presenting at a different entrance (not walking distance away!!)

Dad moved into Regis Eastern Shore November 2021. We’d had reasonable experiences in larger facilities, but on the recommendation of a friend looked at and obtained a room with an ensuite at Regis. From day one noticed a significant difference. Management, office, nursing staff and carers, all provided a much more personalised and attentive service. Dad absolutely loves it, the staff genuinely care and look after him so well. We could not recommend this place any higher, fantastic.

Thank you for your care. You made everything easier for us as a family and Lisa, Oliver and Kristy supported us throughout. My wife felt respected and loved in your care.

Huge thanks to the team - because of you guys our family got extra time with our mum and you supported my brother and father who had to make difficult decisions with regard to her care. Also - as an aside - i ate lunch with mum numerous times - the food served in your home is better than most restaurants! Thank you so much for this and everything you did caring for mum.

The Regis Eastern Shore team showed nothing but kindness and respect to our beloved mum. Mum had quite advanced dementia and the previous facility she had been at discharged her while in hospital because she was “too high needs” for them. Oliver, Lisa and the Regis team assured me that sas no issue for them and it never was. Thet really knew how to support our mum and as a result we got some more time to spend with mum as a family. I’m so grateful to the management team, the beautiful carers and everyone at Regis Easternshore. You gave us valuable time with mum where all her needs were being met so she was calm and our mum again. We cannot thank you enough!

Up until today I would have openly praised this facility. But today we saw an ugly, abusive and down right totally unprofessional side from the present manager - Lisa. My husband,who has lost his mother 2 weeks ago, and who is very obviously struggling with Parkinson's Disease, was accused by Lisa (the manager) shouting at him over the phone as being a liar - accusing him of not contacting her. We have clear evidence on our phone log that we had attempted to and left messages over 3 times in the last 5 days. On top of all that she accused a feeble, softly spoken gentleman that he was an angry old man and slammed the door literally in his face..not once but 3 times. ..nearly slamming the door on his hand and face!! Now is that a way a manager should behave? No no way!! She should be sacked and never allowed to be in a management position again.