KN
Kathy N.
12 July 2026Rated 1 out of 5.
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385 Blackshaws Road, Altona North VIC 3025
Deposits (RAD) $425,000 to $550,000
Daily payments (DAP) $98.16 to $127.03 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Centrally located in Melbourne’s inner western suburbs, with convenient access to nearby shops and public transport, our aged care residence in Altona North – ‘Marina’ – is a modern and friendly residential aged care home. Marina proudly offers a comprehensive array of senior care services, catering to the diverse needs of older people seeking quality nursing home and aged care options in Altona North. TLC Aged Care Altona North has an extensive range of on site services available making Marina a unique place to live, including a community medical centre, allied health services including a hydrotherapy pool, gym, physiotherapy, dietetics and podiatry, a resident’s sports bar and café, and virtual reality cinema.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Marina Residential Aged Care Service in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated May 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Marina Residential Aged Care Service met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Built in wardrobe, Overbed table, Pleasant decor, Furnished room, Ensuite bathroom, Bedside table
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
385 Blackshaws Road, Altona North VIC 3025
Visits are by arrangement with the home. Call Marina Residential Aged Care Service to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 49 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Marina Residential Aged Care Service reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
385 Blackshaws Road, Altona North VIC 3025.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 1 out of 5.
Rated 1 out of 5.
Rated 1 out of 5.
Very very rude, never send your family here unless you want lies, horrible care and workers standing there clueless whilst letting others go under their pump. This place is a disgrace, I have witnessed staff have disgusting attitude towards very hard working (and rather young looking) new workers, some residents don’t get the care they need at all, as I’ve watched and witnessed residents beg for the toilet or once again young new staff begging for someone who knows the job to help them take the resident to the toilet, this place needs to be investigated
Horrible, very weird and highly toxic place. Malpractice is common here and it appears staff are targeted when calling it out from what I've seen. Don't send loved ones here if you truly value their care and safety.
Rated 5 out of 5.
Rated 5 out of 5.
This aged care facility was a complete disappointment and I would never recommend it. When we first toured the place, we were shown a room close to the entrance and were assured my father would be placed there. This was very important as my mother is elderly and struggles to walk long distances. Despite this, once we signed him in, he was placed in the furthest room, showing zero regard for what was promised. I also paid for clothing services and name tags, yet I found all his dirty clothes stuffed in his cupboard, never cleaned. Even worse, I made it very clear to staff that his door should not be closed, his light should stay on, and his TV should remain on, as my father was paralysed and dying. These requests were repeatedly ignored. I often arrived late at night without them knowing, only to find his door shut, his room pitch black, the TV unplugged, and my father choking on his saliva with no staff attending to him. The lack of care, compassion, and dignity was shocking. They broke their word, neglected basic services, and ignored clear instructions about his needs. No family should ever have to watch their loved one be treated this way.
I was sent to this place for Respite after major foot surgery, l was there for 2 and 1/2 weeks and was glad to go home for Respite from this place. The meals were served lukewarm the rooms had no sound proving the walls are paper thin and the Staff ( Nurses) were loud and laughing throughout the night and when you asked them to be quite at 1am the became vengeful and would come into your room at 3.30am and make a lot of noise waking you up and leave lights on and saying Good Morning. I'm a 70 year old male with all of my faculties God help those in there that can't speak up for themselves.
Rated 1 out of 5.
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