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703 Norman Street, Ballarat North VIC 3350
Deposit (RAD) $540,000
Daily payment (DAP) $124.72 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Hailey House is a 60¿bed facility located at 703 Norman Street, Ballarat North. Hailey House is a modern light filled facility on beautifully maintained grounds. The facility boasts a wide sun filled glass entrance and attractive wide corridors to welcome residents and guests alike. It is close to shops with public transport at the front entrance. The facility consists of three houses; each containing 20 good sized single rooms with private ensuites, built¿in wardrobes, a beautiful bay window and a delightful garden view. Residents are encouraged to personalise their space with soft furnishings, photographs, mementos and small furniture items. All rooms have access to telephone lines and television antenna. Each house boasts a spacious lounge with flat screen television and DVD player, kitchen and restaurant style dining area and a lovely sunroom that can be used for family meals. Residents and families are able to access the gardens
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Hailey House Hostel in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
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Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated April 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Hailey House Hostel met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast is cooked fresh; Lunch is cook chill; Dinner is cook chill, and 0% of food is made on site. The home spent $38 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Ensuite bathroom, Overbed table, Furnished room
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
703 Norman Street, Ballarat North VIC 3350
Visits are by arrangement with the home. Call Hailey House Hostel to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 29 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Hailey House Hostel reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
703 Norman Street, Ballarat North VIC 3350.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
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