JG
Jayal G.
26 April 2026Rated 5 out of 5.
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71 Mcphillips Road, Bannockburn VIC 3331
Deposits (RAD) $575,000 to $600,000
Daily payments (DAP) $132.80 to $138.58 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Estia Health Bannockburn is a warm and inviting home in a beautiful country setting between the cities of Geelong and Ballarat. Just down the road from Bannockburn’s High Street, the home is a key part of the community, well respected for providing high-quality care to the residents of Bannockburn, Geelong and Ballarat. The home has light and spacious lounge and dining areas, a piano and billiards table and daily activities tailored to residents’ interests. There’s an onsite cafe, which is enjoyed by local visiting groups, including kindergartens and volunteers who take part in arts and crafts, book clubs and enjoy visiting residents and the home’s pets which includes a cat, guinea pigs, chickens and birds.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Estia Health Bannockburn in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Estia Health Bannockburn met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $14 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Built in wardrobe, Cooling and heating, Overbed table, Furnished room, Pleasant decor
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
71 Mcphillips Road, Bannockburn VIC 3331
Visits are by arrangement with the home. Call Estia Health Bannockburn to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 29 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Estia Health Bannockburn reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
71 Mcphillips Road, Bannockburn VIC 3331.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 5 out of 5.
The staff were very kind, accomadating and considerate when we had our anniversary lunch with my husband who is a resident along with our family in the formal dining room that you can use for functions. We can't thank them enough.
I would have given them minus if that’s an option. They had an open day. Took off from work that day, stayed in line for hours just to hear “we are very sorry, we can’t call you in, don’t have enough time to review everyone’s application”. This is just absurd. If you don’t have time, you should not have called people to waste their time. Very poor management.
My mother has been at Estia for 2.5 years and we’ve had some highs and lows with her but the staff have always been wonderful and very supportive to both mum and our family. They have a thankless job which they manage extremely well. I am very grateful for all they do especially the Oak wing staff. I know my mum is well cared for which gives us peace of mind.
Estia Health Bannockburn is absolutely appalling. This place should be closed down due to the lack of care from every level of staff. My mother and disable brother reside here, their health is detorating and no one care. I've complained, had countless meetings and discussions all of which fall on deaf ears. Do not put your loved on into this facility. 1 star is 1 too many for this facility.
We were made to feel welcome. My husband had 14 days of respite and was very happy at Estia Bannockburn. The meals were very nice, staff friendly and helpful at all times
My mother has been here less than 1 week and already not keen on the facility, induction was terrible very overwhelming for my mother. I have found Kelly to be extremely rude and not very accommodating, along with some staff members, no stimulation for residents here. Medication issues ignored. Limited beds available at this time led us here but I will be looking at other facilities to find better care if things don't improve. Drug them up, sit them in their rooms and forget about them, if that's what you are looking for, then this is the facility for your loved one. I was asked to submit details to discuss further I emailed you Tuesday also with another complaint and still waiting on a response, terrible customer service.
Rated 5 out of 5.
Rated 5 out of 5.
I would not recommend this facility. My father was taken here for emergency respite when my mother took ill. During this time he received cold meals, had a fall and was not found for some time, staff reluctant to call an ambulance (which I ended up demanding they do), all residents where confined to their rooms due to a COVID outbreak with no stimulation for them to pasd time. My father has specific health needs which they were unable to cater for and it was up to the family to chase everything and arrange medical assistance. On the day I took him home they suddenly found a nurse on staff that could have assisted. We finally decided to bring him home after his health (mental and physical) declined.
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