RG
Ridhi G.
26 July 2025Rated 5 out of 5.
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75 Thames Street, Box Hill VIC 3128
Deposits (RAD) $675,000 to $725,000
Daily payments (DAP) $155.90 to $167.45 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Our well-established residence supports seniors to live well with peace of mind. We have 120 places in eight cottages overlooking magnificent parklands and gardens in central Box Hill. We offer high quality, flexible care in a comfortable and welcoming environment. Features include a sensory garden, hairdresser, dynamic and engaging lifestyle and activities program based on the Montessori Method, and quality dining experiences. We recognise everyone’s needs are different. Whether you need a little help with everyday living or more intensive support, our flexible and responsive approach ensures you can get the most out of life. The LiveWell Advantage program offers a premium experience through a wider selection of services and lifestyle options.Uniting AgeWell is a fully accredited, experienced aged care provider committed to its values of kindness, respect, integrity, innovation and inclusion.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Uniting AgeWell Box Hill in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated April 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Uniting AgeWell Box Hill met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $20 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Overbed table, Furnished room, Pleasant decor
Anglican, Baptist, Buddhism, Catholic, Churches of Christ, Eastern Orthodox, Hinduism, Islam, Jehovah's Witnesses, Judaism, Latter-day Saints, Lutheran, Oriental Orthodox, Other Christian, Other Protestant, Pentecostal, Presbyterian and Reformed, Salvation Army, Seventh-day Adventist, Uniting Church faith · The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
75 Thames Street, Box Hill VIC 3128
Visits are by arrangement with the home. Call Uniting AgeWell Box Hill to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 44 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Uniting AgeWell Box Hill reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
75 Thames Street, Box Hill VIC 3128.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
By far the best facilities I have ever been to. You don’t normally see many facilities that take care of residents and staff, but this place is absolutely wonderful, infection control I would give 4.5 out of 5, Other than that I love how the staff takes there time and is never to busy to have a chat and takes time with residents which I think is the most important thing in the aged care facility’s. I have visited many aged care facilities and have worked with many different people and this is definitely at the top. I want to congratulate all the staff and managers for listening and taking action from previous reviews and suggestions. This facility has done an awesome job in all areas and has definitely improved over the years. Thanks for being such a wonderful facility, you should all be so proud 😁.
My mother is a patient here and she is 88 years old and she is being look after by caring nurses. She was accept 3 years ago just before lockdown and I thank her lucky star for that . I want to say big thanks to uniting for taking car of my mother I just came back 2 days ago and although very sad to leave my consolation is that she is being very well look after.
Rated 4 out of 5.
Rated 5 out of 5.
Rated 4 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Showing 10 of 39 reviews