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- Major renovations in March 2015- 61 luxurious single suites, most with a private ensuite- 5-star hotel amenities, including a movie theatre and hair salon- Permanent and respite care- 24 hour nursing and palliative care
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Reporting month: June 2026
Reporting period: 2024-25
Some reviews were originally published on Google.
Rated 1 out of 5.
The tour was excellent.😍 The team members were professional yet very warm, treating residents with dignity and respect. The facility is modern, well maintained, and has a cozy, family feel. ❤️ I especially liked the activities area—it’s clear they encourage residents to stay active and engaged. A wonderful environment.⭐️⭐️⭐️⭐️⭐️
I visited this aged care home for a tour and was really impressed!!! 🤗👌 The staff were warm, welcoming, and genuinely caring towards the residents. ❤️ They answered all my questions patiently and showed real passion for their work. The environment was bright, clean, and homely with lovely gardens where residents can relax. I left with peace of mind knowing my loved one would be in safe and compassionate hands.⭐️⭐️⭐️
I recently had a tour of Arcare Brighton, and I was thoroughly impressed with everything the facility has to offer. The environment felt warm, welcoming, and well-maintained. The staff were incredibly friendly and professional. They have high attention to detail, standards of care, and commitment to residents with a range of healthcare professionals such as doctors, nurses and allied health professionals
Rated 5 out of 5.
Rated 5 out of 5.
Rated 1 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
It’s 240 am. My mum is in pain and calls and needs help. I call Arcare and no one answers. I call every single number and the nurse in charge and no one answer. I do this for 30 min and need to calm mum over the phone. . This is not the first time as you see by my complaints .i am looking for a new aged care facility as they are negligent and will just make up another excuse or gaslight me and not change. Xxxx The night team are slack . No one answers the phone. Mum fell out of bed and was screaming for help. I had to call 4 times before someone answered and rather than say I am sorry and coming now they made excuses for not answering ! They always make excuses rather than own up to the issue . I’ve been blocked from calling or emailing Arcare Brighton after raising serious concerns about my mother’s care. My mum has dementia and complex health needs—and personal items like her unopened perfume, jewellery, and clothing began disappearing. When I raised the possibility of theft, Arcare cut off all communication. Despite claiming to work in partnership with families, their response has been performative at best. Meetings were arranged, but nothing changed. Since voicing concerns about a potential thief, Arcare has shut us out. Emails are now automatically escalated to head office. Phone calls are ignored or dismissed. Just today, I called to report that my mum couldn’t move her legs. The nurse told me it “wasn’t urgent” and refused to speak further. Last week, I sent an email titled: “Please respond – Mum can’t walk and I’m worried she’s had a stroke.” No one replied. This is not a place that listens. Arcare is a corporate machine more interested in protecting its reputation than caring for vulnerable residents. My mother is now too unwell to be moved. But if you’re considering Arcare for someone you love, please think again. They don’t welcome feedback. Raise your voice, and you’ll be gaslit. Keep pushing, and they’ll silence you.
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