Phillip Island Care Community

Grossard Court Cowes was the only local place available at the time for my mother who was Palliative Care out of Bass Coast Health Hospital. From the first contact I have found the staff are professional, competent, welcoming and friendly. Excellent communication regarding my mothers health and activity and they are always open to discuss solutions and/or suggestions to make her more comfortable and active. There are a wide range of patients with varying needs, high care mixed with low care which creates an atmosphere of inclusivity. There is always a range of activities going on with residents encouraged to join in. My mother says she is happy there and did not realise how loneliness on her own at home had affected her mental wellbeing. She now sees all sorts of people everyday. Any concerns we have had, have been swiftly resolved. The furniture decor makes it feel like a home and not clinical, we are very happy. This is a great aged care facility and I highly recommend it.

We required care for our elderly father and have been happy with our choice of Grossard Court. The staff have such a great attitude, and they meet Dad's needs consistently. The atmosphere is pleasant to visit, we are always welcome, and the other residents have been very supportive. We also feel like we are on holiday when we venture out with the sea on our doorstep.

Our father just spent a week in respite and both he and the family could not be happier with the care and attention the staff have provided. Making Dad’s transition to full time care much easier over the next few months. Thanks all.

Grossard Court is a very high-quality aged care facility. The centre is extremely well managed, and staff are empathetic, patient and qualified. The accommodation and meals are first rate and the location means easy access to nearby cafes and beaches.

We were recommended to Grossard court via a nursing friend, the staff are professional, competent, welcoming and friendly. There are a wide wide range of patients with varying needs, high care mixed with low care which creates an atmosphere of inclusivity. The meals are well presented and residents have choice. There is always a range of activities going on with residents Encouraged to join in. Any issue that we have had, albeit minor, have been swiftly resolved. Honestly this is a great aged care facility, having had two relatives here, i would highly recommend.

we lost our dear friend father figure tony russo here he wasnt given the real care he needed he was over medicated not given the proper foods left to rot and the health care commisioner will investigate the cowes medical staff as well as your staff he could of lived many more years how does his own family live with themselves thank god we as a second family looked after this good good man

I highly recommend Sapphire Care for your loved one. My Father was terminally ill and was looked after for 3 months before he passed. The Staff and Management are amazing. So Glad I chose right for my Dad's last days.

Staff are fantastic, however they seem very understaffed and struggle to get the meals fed to high care patients. There are now many high care patients needing assisted eating. But never enough staff to enable each patient to get a full meal. I observed over 5 days lots of wasted food and never enough time or staff to capably feed them all. The staff do the very best they can and are absolutely wonderful, but obviously the provider is looking at the profit line too closely. The quality of food for a private provider is appauling. It's low grade cuts if meat usually too tough for the patients to chee,or tasteless mince. The only meal that looks close to appealing is the roasts, but then it was stone cold when placed in front of the table I was assisting. The drink given to these people is watered down cordial. Often food is cold and portions very small. I saw no fresh fruit or anything healthy for the 5days I attended lunch and dinner. Very dissapointing.