Arcare Craigieburn

I enquired on behalf of a family member and learning that the facility would impose a caveat on the house I pointed out that wasn’t permissible nor legal as the prospective client has a living spouse residing in the house which is its primary residence. I know that because under the current Australian Law The "Protected Person" RuleUnder the Aged Care Act 1997, a spouse is considered a "protected person". When a spouse continues to live in the family home:The home is exempt from both the Age Pension assets test and the aged care means assessment.It remains completely exempt indefinitely, for as long as your partner lives there. I subsequently ended the call there.

We recently had the pleasure of meeting Radmilla at Arcare Waterview, and I can honestly say she made what could have been a stressful process, feel so much easier. From the very beginning, Radmilla showed genuine empathy, professionalism, and a deep level of expertise. She took the time to truly listen—not just to us as a family, but also to Mum—making sure everyone felt heard, respected, and understood. Her knowledge was incredible, and she explained everything clearly without ever making us feel rushed or overwhelmed. What really stood out was that at no point did we feel like she was trying to “sell” anything, as other places did. Instead, her focus was entirely on care, support, and helping us make the best decision for Mum. That sincerity made a world of difference and it made our decision one of confidence. The tour she provided was thoughtful, supportive, and handled with such professionalism. Even now, Radmilla still takes the time to say hello to Mum whenever she sees her, which means so much. She continues to make Mum feel cared for, valued, and listened to. We are so grateful for everything Radmilla has done—she is truly amazing at what she does, and Arcare Waterview is lucky to have her. We have been happy with our decision to move mum to Arcare Craigieburn, as the staff have also been helpful. Rebecca is always happy to help with our questions, Connor is always polite and says hello every time I visit, and the nursing staff care for mum.

I went to Arcare Craigieburn to get a spot for my Mum. I was soo impressed by the ambience as soon as I entered the reception. Then I met the Centre Manager Radmila who is amazing. Her warm ,caring attitude and efficiency is beyond compare. Radmila made the process so easy and all communication was done so promptly. She made the process so easy. The place is so clean. Immaculately kept. Well done Arcare. I am sure my Mum will be well looked after here.

There are two empty rows for disability, and you’re taking two rows — according to the law, a vehicle may use two bays only temporarily to load or unload passengers with a disability, and not for parking longer than half an hour. Was the girl prepared to drive large vehicles?

We want to sincerely thank Radmila for going above and beyond and for always being incredibly understanding. We first met her years ago through respite care for both my parents, and from that very first meeting she showed such warmth, compassion, and empathy. What’s truly remarkable is that she has maintained that same level of care throughout the entire journey—from respite support through to helping transition both Mum and Dad into permanent care. It wasn’t an easy process—there were many challenges along the way—but Radmila’s expertise, patience, and support made it all feel so much smoother. She is thorough, takes the time to explain everything clearly, and never rushes you. You never feel like you're asking a silly question—she creates a safe and respectful space to voice any concerns. We are so grateful for the care and kindness she has consistently shown our family. We will forever be grateful for the peace of mind she has provided us and our parents. Thank you, Radmila.

Radmila was sensational and was extremely welcoming. All staff that we were in contact with were friendly and helpful. The facility’s cleanliness was immaculate. I couldn’t recommend them enough!

After our tour with Radmila at Arcare we will definitely putting an application for our parents. Radmila was warm and caring throughout the process from call contact to tour by suggesting new idea to help settle our parents in because we were concerned, she was understanding and paid attention to our issues and needs. All staff were met Dee and Garima were friendly and communicated well. The whole facility was organised, looked peaceful and professional.