11 Diana Street, Croydon VIC 3136
Deposits (RAD) $550,000 to $750,000
Daily payments (DAP) $127.03 to $173.22 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
RAD $750,000
DAP $173.22 a day
Single Rooms - Ainslie, Bronhill, Carcoola, Dublin and EmoraPrices as the facility states them. Confirm current prices and fees with the facility.
A place to call home! The facility offers both single and double rooms. We are currently renovating and expanding where we will have 45 beds, all single rooms with own ensuite. It is anticipated our renovations will be completed in August 2018. Each week, residents can participate in a range of morning and afternoon social activities designed to stimulate the body and mind whilst a dedicated bus is on hand for dedicated outings. Hairdressing, podiatry, physiotherapy and other allied health services are available to residents as needed, whilst three balanced meals each day and 24-hour registered nurse coverage complete the level of care. Thoughtfully designed to make its residents feel right at home, the facility spans over 3 wings. Featuring spacious lounges, a central dining room, and courtyard gardens, each wing enables residents and visitors to enjoy quality time together. Our onsite café is open for residents and family to enjoy.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Donwood Community Aged Care Services in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Donwood Community Aged Care Services met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $17 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table, Furnished room, Pleasant decor
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
11 Diana Street, Croydon VIC 3136
Visits are by arrangement with the home. Call Donwood Community Aged Care Services to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 41 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Donwood Community Aged Care Services reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
11 Diana Street, Croydon VIC 3136.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
I can not give Donwood more praise. Myself and my family are blown away by the kindness, knowledge, flexibility and professionalism from staff throughout the whole process of Mums first respite stay. From calling the first time and talking to Mel to day to day care of Mum from all staff. A special shout out to Evi for the pop-ins and being a familiar face for Mum. You’re the best!
Carers and staff are doing a pretty good job in there. Better than most of the big players out there when it comes to respect and offering choices.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 3 out of 5.
Rated 5 out of 5.
Showing 10 of 63 reviews
