Having a loved one that needed to go into residential care can be extremely difficult. We've visited a number of facilities but in the end decided on going to Mercy Place Dandenong. There are always the many questions in your mind if you've made the right choice. We can honestly say that we believe that we made the right choice with Mercy Place Dandenong. The accommodations were great. Each room was a decent size, has it's own private bathroom and built in desk/wardrobe. The rooms also have the rail for lifting residents in and out of bed (if needed). Mum was on the heavier side and lost the ability to walk. The staff were so kind and attentive to her. They came up with a care plan and helped mum whenever she needed them. The facility is broken up into houses and each house has a certain amount of rooms, it's own dining room and a few living areas. The facility is really clean, smells great and offers lots of activities to those interested. Menu changes with the seasons and has options to pick a meal off menu too. Mum was in the facility for 1 year and 3 days until she unfortunately passed away. The staff were so helpful in the last days when mum was in palliative care. They took extra steps to be with mum when we couldn't be there and kept us informed on how she was doing. Even after she passed they offered so much support to us. We are so thankful that mum was well looked after and she seemed happy by the care she received. To everyone that worked in House 4 thank you for the excellent care that you gave our mum.
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