Diamond Creek Care Community

My wife Sue came into the Opal Diamond Creek Care Community in April-May 2024, with her early onset Alzheimer's quite advanced. Sue’s daily routine involved 18-19 hours sleep each, so it took some time for both Sue and the Opal Community to adjust and accommodate. The management and care teams at the centre worked through our issues to deliver quality care to Sue. Especially from late 2024, I could see significant improvements in the quality and consistency of care for Sue. The culmination came with the warmth, respect and excellent palliative care provided to Sue in her last weeks. Family and visitors to Sue in that time expressed their regard and appreciation for the warm support for Sue and my family. I now express my own thanks to the entire team at Opal Diamond Creek for making Sue’s last time comfortable and restful. I could not ask for more on her behalf.

I visit a friend often, Im impressed with the staff. Tough gig sometimes as they care and take care of residence needs. I admire how caring they are. If I draw a short straw I'd be fine going here.

I recently visited Diamond Creek Care Community for a job-related visit, and I was very impressed. I visited during the Christmas season, and the whole place was filled with beautiful Christmas charm and a warm, festive atmosphere. The environment felt so positive and homely that I felt inspired to write this review. The staff were friendly, professional, and welcoming. Everything was clean, calm, and well-organised, and I also noticed a good variety of food available for residents.🥰🥰🥰🥰🥰🥰🥰

As custodians of our love ones, we are often challenged to make the best possible decisions on their behalf under difficult circumstances. Finding a Care facility to cater to their needs and requirements is a huge responsibility and emotional especially when the realisation is that the care they need is no longer something the family can manage. Our experience at Opal Care Community has been nothing other than positive from our initial visit to the current residential arrangement for our mum. Mum has been in care now for 11 months and is thriving. We are so relieved that mum is getting the care and socialisation she requires. We are now in a position of enjoying visiting mum as apposed to being overwhelmed as her caregiver. We feel supported by the staff, well informed regarding her care and most importantly, part of the community. Thank you Diamond Creek Care Community.

Buyer Beware !! Recently I have been hearing a marketing/promotional/advertising campaign by Opal Healthcare’s Diamond Creek Care Community on the radio. It sounds like any other lovely advertisement for an Aged Care facility. What it does not do however, is give you a thorough history and impartial view of the company you are thinking about placing your loved one in. I implore you to please spend a little bit of time and fully investigate Opal Healthcare. Do not take my heartfelt, fact-based word for it. Google the ‘Families say loved ones mistreated and neglected in Opal Aged Care homes’ story by the ABC’s ‘7.30’. Listen to their stories. Google, ‘Opal Aged Care boss Gary Barnier quits ahead of company review results going public’. Read the story. If you decide to meet with Diamond Creek Care Community, ask them about the ‘company review results’ that were allegedly to be made public. Ask where you are able to source this ‘company review’. Even be so bold as to ask whether it was ever released to the public. Opal Healthcare and/or Diamond Creek Care Community market/sell themselves as having a ‘Purpose’ and ‘Values’ of ‘Compassion’, ‘Accountability’, ‘Respect’, and ‘Excellence’. Words are cheap. Do not be afraid to ask the hard questions. And take every answer with a grain of salt. Of course you are going to hear what they want you to hear. Use critical thinking. Google ‘Opal Healthcare’ and ‘negligence’. Read as much as you can. Be fully informed. When you read all the stories, all the reports, all the decisions, ask yourself one thing. Were Opal Healthcare accountable? Whether it be to their own residents, to family members, to the victims who suffered unspeakable loss, or even to the public – were they accountable. Can you trust someone with your loved one who treats values such as ‘respect’ and ‘compassion’ and ‘accountability’ as mere slogans. I know I wouldn’t. Ever. Please be vigilant and do your own homework. Think clearly and rationally. It could be the best or worse decision of your life. All the very best. Peter Hamhougias

Since my mother came to opal healthcare, diamond creek a few months ago. The excellent love, care everyone has given my mother is truely amazing. She is definitely loving her new home. She is happy, loves everyone, loves the food, enjoys all the different daily activities. I am reassured every time I visit that this was the best place for mum. Everyone is soo happy to help if I have a concern. Especially the lovely lady Mish. Always willing to listen & act on my concern. Nothing is ever too hard or impossible. Mums stay certainly has been an easy loving transition into her new home. I am soo thankful to everyone in my mums care… everyone is sooo dedicated and willing to help … I feel part of the family community. Thankyou. Sue Collins