Clifton Views Reviews – Aged Care Home in Fitzroy North, VIC

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About

Located in the heart of Fitzroy North is our iconic aged care residence – ‘Clifton Views’ – Melbourne’s first high-rise residential aged care home. TLC Clifton Views is a chic and sophisticated residential aged care home centrally located to Queens Parade shops and public transport. Clifton Views proudly offers a comprehensive array of senior care services, catering to the diverse needs of older people seeking quality nursing home and aged care options in Fitzroy North. TLC Aged Care Fitzroy North has an extensive range of on site services available making Clifton Views a unique place to live, including a community medical centre, allied health services, gym, physiotherapy, dietetics and podiatry, a resident’s sports bar and café, and virtual reality cinema.

Accommodation

Explore room types at this facility.

Classic Room
Availability needs confirmation
Refundable deposit (RAD)
$550,000
Daily payment (DAP)
$127.03/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 12m² - 14m²
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Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
41 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.
Elite Room
Availability needs confirmation
Refundable deposit (RAD)
$850,000
Daily payment (DAP)
$196.32/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 12m² - 14m²
View room details
Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
6 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.
Penthouse
Availability needs confirmation
Refundable deposit (RAD)
$950,000
Daily payment (DAP)
$219.41/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 12m² - 14m²
View room details
Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
8 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.

View all 6 room types

Services and specialties

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Care & support

Care options and specialist support offered at this home.

Care types

Permanent
Respite

Life at the home

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Food & dining

Breakfast: fresh
Lunch: fresh
Dinner: fresh

Prepared on site100%

This facility$14/day

Sector average$16/day

Food spend per resident

Amenities & facilities

Leisure FacilitiesScenic ViewsCafe Or RestaurantAllied Health ServicesDietitian Or NutritionistPhysiotherapyPodiatryBuilt In WardrobeDeskNurse Call SystemOverbed TableBar FridgeEnsuite BathroomShared BathroomTVIn RoomPay TVOptionsElectric BedBedside TablePleasant DecorLounge AreasFurnished RoomPhone Access Points

Quality & staffing

Review the home's reported care and staffing information.

Government ratings

Overall government rating

Quality standards

Registered nurse coverage

This facility24h 0m

National average23h 51m

Meets RN coverage target

Reporting month: June 2026

Compliance

Compliance issues reportedAssessment period: 2024-25

1 issue identified in the assessment.

Assessment updated 29 Mar 2026.

Occupancy

Reported occupancy91-100%

Feedback summary

Reporting period: 2024-25

Complaints received about

Food and catering
Physical environment (including cleaning)
Clinical care

Improvements identified in

Food and catering
Communication and consultation
Choice and dignity (including lifestyle and activities)

Location

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Address

217-241 Queens ParadeFitzroy North VIC 3068

Directions

Reviews

3.5out of 5

50 ratings

Some reviews were originally published on Google.

50 reviews

Honey R.

3 months ago

Rated 5 out of 5.

Kelly K.

6 months ago

My experience with the admissions process at this aged care facility was quite concerning. The admissions officer came across as overly pushy, with a strong focus on converting respite into permanent admissions rather than taking the time to understand individual needs and circumstances. Instead of providing balanced information and allowing families to make informed decisions at their own pace, there was a noticeable pressure to commit quickly. It often felt like filling beds was being prioritised over ensuring the right fit for residents, which is unsettling when making such an important and emotional decision. Admissions into aged care should be handled with sensitivity, transparency, and respect for the family’s timeline. Unfortunately, this experience did not reflect those values. I would encourage the facility to review its admissions approach to ensure it is more person-centred and less sales-driven.

Liz L.

6 months ago

My family member, was receiving palliative care at this aged care facility, and I am deeply disturbed by what I witnessed. During what should have been a compassionate and dignified time, there were serious concerns that vulnerable residents were having money taken from them. In one instance, my sister’s ATM card was allegedly stolen by staff and taken for personal purchases. These are people at the end of their lives, completely dependent on others, and to exploit them in such a way is beyond unacceptable. Even more heartbreaking was how my sisters —and others in similar condition—were treated by some staff. There was a shocking lack of empathy, patience, and basic human decency. No one deserves to spend their final days feeling neglected, dismissed, or disrespected. This situation was reported to head office, yet no meaningful action appears to have been taken or reported to the authorities until after days. That silence and lack of accountability are just as concerning as the incidents themselves. I strongly urge anyone considering this home for their loved ones to think very carefully. A facility entrusted with care should be held to the highest standards, and sadly, that was not my experience here with my sister.

Hounddog M.

8 months ago

I want to sincerely thank the staff, Manager Shalini , Debbie , care staff (Sushma, Danny , Bini and rest of the staff. Reception staff for the exceptional care they provided to my self. I enjoy the food and have increased weight due to good food. Dr Wu and Physio is great as well . They do a wonderful job with my daily care, but what truly stood is their patience and kindness, especially during settling period. They always took the time to listen to me and made me feel truly valued and respected. My family is so grateful for their compassion. Eddy Bell ( level 3)

Lynette D.

8 months ago

I would give it a 0 star if I could. This place looks nice from outside but horrible people work here. The manager of this place is extremely rude. Staff looks always hurried, never a smile when looking after elderly. It’s so sad to see. I visited my friend’s mother who was there for respite care. Hopefully never have to go back.

Sarindu P.

a year ago

Rated 4 out of 5.

Barsa G.

a year ago

Rated 5 out of 5.

Lina K.

a year ago

Rated 1 out of 5.

Julie O.

a year ago

Clifton Views is an amazing facility! My family and I are so thrilled to have found such a delightful, caring and professional home for our darling mum and gran.. Where to start? The nursing and personal care staff here are gentle, caring, professional and have endless patience with the residents. Most importantly, mother is very happy in her new accommodation, and whilst she is still very frail, her strength and quality of life have improved immensely since she has moved to Clifton Views. Please, many kudos and grateful thanks go to the sensational nursing team on level 6, and the Well Being and Physio teams at Clifton Views!! The Patient Liaison manager Ms Debbie Tsia has been incredibly helpful (and patient!) with my many queries. I'm so grateful to her for her professionalism, kindness and patience. Many thanks indeed, Clifton Views!!

AAujang M.

a year ago

Staff are professional and friendly, especially care staff named Danny, he is very professional and passionate. Caring residents with the best practices and effective and keep the privacy and dignity as top priority. Also, care staff Shusma deserves appreciation for her professionalism and skills.

Showing 10 of 50 reviews