HS
Harpreet S.
10 August 2020Rated 2 out of 5.
Loading the aged care home
98 Camberwell Road, Hawthorn East VIC 3123
Deposits (RAD) $350,000 to $500,000
Daily payments (DAP) $80.84 to $115.48 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Auburn House is a specialised aged care home in Hawthorn that supports people living with complex mental health conditions or advanced behavioural and psychological symptoms of dementia. Residents living at Auburn House have been clinically assessed by our aged psychiatry team as being unable to live safely in their own home of a mainstream aged care facility environment. Auburn House is staffed by an experienced team of registered and enrolled nurses who are general and mental health qualified who will collaborate with you to identify and meet your care needs, and ensure your wishes are respected. As a smaller aged care home, Auburn House has an intimate feel and provides a welcome that puts you at ease and we offer a warm and supportive environment. At Auburn House we provide ongoing psychiatric care, and have access to expert medical and clinical advice for complex care situations.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Auburn House in the 2024 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2024 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated November 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Auburn House met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast is cooked fresh; Lunch is cook chill; Dinner is cook chill, and 31% of food is made on site. The home spent $18 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Overbed table, Furnished room, Built in wardrobe, Pleasant decor, Ensuite bathroom
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
98 Camberwell Road, Hawthorn East VIC 3123
Visits are by arrangement with the home. Call Auburn House to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 4 hours 8 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Auburn House reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
98 Camberwell Road, Hawthorn East VIC 3123.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 2 out of 5.
Rated 5 out of 5.
Rated 3 out of 5.
Rated 1 out of 5.