Mercy Place Lynbrook Reviews – Aged Care Home, VIC

Mercy Place Lynbrook Reviews – Aged Care Home, VIC | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Mercy Place Lynbrook in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 67% · Most of the time 22% · Some of the time 11% · Never 0%89 in 100
Do you feel safe here?Always 67% · Most of the time 33% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 33% · Most of the time 39% · Some of the time 17% · Never 11%72 in 100
Do you get the care you need?Always 50% · Most of the time 33% · Some of the time 17% · Never 0%83 in 100
Do staff know what they are doing?Always 33% · Most of the time 39% · Some of the time 28% · Never 0%72 in 100
Are you encouraged to do as much as possible for yourself?Always 50% · Most of the time 33% · Some of the time 17% · Never 0%83 in 100
Do staff explain things to you?Always 39% · Most of the time 22% · Some of the time 39% · Never 0%61 in 100
Do you like the food here?Always 22% · Most of the time 33% · Some of the time 39% · Never 6%55 in 100
Do staff follow up when you raise things with them?Always 44% · Most of the time 28% · Some of the time 22% · Never 6%72 in 100
Are staff kind and caring?Always 67% · Most of the time 22% · Some of the time 11% · Never 0%89 in 100
Do you have a say in your daily activities?Always 33% · Most of the time 33% · Some of the time 28% · Never 6%66 in 100
How likely are you to recommend this residential aged care home to someone?72 in 100

Reviews from families and visitors4.2from 54 reviewsRead the reviews

4.2out of 5

54 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

none
Food and catering
Clinical care

Most complaints were about

Clinical care
Food and catering
none

The main improvements made were in

Medication management
none
Clinical care

Mercy Place Lynbrook

At a glance

Where it does well5

Worth asking about3

Room types at Mercy Place Lynbrook

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Mercy Place Lynbrook

Costs at Mercy Place Lynbrook

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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