25 Maldon Road, McKenzie Hill VIC 3451
Deposits (RAD) $595,000 to $650,000
Daily payments (DAP) $137.42 to $150.12 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Castlemaine in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated February 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Castlemaine met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
25 Maldon Road, McKenzie Hill VIC 3451
Visits are by arrangement with the home. Call Arcare Castlemaine to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 41 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Castlemaine reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
25 Maldon Road, McKenzie Hill VIC 3451.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
I moved in here when they opened in April 2022 & its the best decision I ever made ! Its very much more than an aged care facility, its more like a motel with all the added comforts of a home, delicious cooked meals, comfortable ensuite rooms, laundry service etc & more than happy to call it my home now !
My now quite frail mother whose eyesight is failing has had to move into care so she has around the clock assistance. The Arcare team have been amazing. They are attentive, sensitive diligent and truly focused on the wellbeing and quality of life on their residents. We could not have hoped for a more positive environment.
My nan went to this age care facility she got an infection on her toenails, and she needed antibiotics everyday whoever the person that was wokring with her always forgot her meds she slowly went blue and now identifies as Smu/rf she is in hospital not on arcare
Rated 5 out of 5.
My mother was only there a short time before you passed away..The Management and Staff were so lovely to us during a difficult time..My 92 year old dad was treated like royalty on his daily visits to mum..love everything about this place..the rooms the garden areas..a big well done to all
Rated 5 out of 5.
Wouldn’t take my parents to that place ,cutting staff ,residents don’t get looked after to worried about making there pc,s clean the place instead of looking after residents,not anoth staff on night shift to look after ,what a joke ,
Excellent facility, great food. Mum loves it.
