ST
Simar T.
26 June 2026Rated 5 out of 5.
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13 The Strand, Moonee Ponds VIC 3039
Deposit (RAD) $600,000
Daily payment (DAP) $138.58 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Doutta Galla Queens Park is a 45-room complex with 16 independent living units, offering permanent and respite care, and dementia care. Rooms are spacious and private with ensuite bathrooms. Built in 1999, just across the road from beautiful Queens Park, and a short walk from Puckle Street. Queens Park staff, residents, families and volunteers are proud of the homelike atmosphere they create together. A busy Lifestyle program keeps everyone active and enjoying life. With the local swimming pool, recreation centre, racecourse, theatre, park, library, public transport and shops nearby, there’s plenty to do at the doorstep too. Queens Park has a group of dedicated volunteers – some have been with us for more than 13 years – who support individual residents, as well as running activities and workshops for everyone. Our famous Pop-Up Café was started by volunteers, and is a weekly highlight. We welcome people of all cultures, nationalities, faiths and language
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Doutta Galla Queens Park Aged Care Facility in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated March 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Doutta Galla Queens Park Aged Care Facility met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $12 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Furnished room, Overbed table, Bedside table, Pleasant decor
Anglican, Baptist, Buddhism, Catholic, Churches of Christ, Eastern Orthodox, Hinduism, Islam, Jehovah's Witnesses, Latter-day Saints, Lutheran, Oriental Orthodox, Other Christian, Other Protestant, Pentecostal, Presbyterian and Reformed, Salvation Army, Seventh-day Adventist, Uniting Church faith · The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
13 The Strand, Moonee Ponds VIC 3039
Visits are by arrangement with the home. Call Doutta Galla Queens Park Aged Care Facility to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 4 hours 3 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Doutta Galla Queens Park Aged Care Facility reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
13 The Strand, Moonee Ponds VIC 3039.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 4 out of 5.
From my experience so far they appear to be a great aged care facility. Staff are friendly and helpful, daily activities for residents and regular residents meetings
Most abusive staff. Rude arrogant. This should be closed down. The quality of life is dramatically reduced by the unprofessional and lack of training by so called nurses. I recommend every family install hidden Cameras for loved ones and get them out. Treat the elderly with respect. We are all going to get old some day. How can such aged care facility get away with cruelty.
Rated 4 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Very lovely, the staff are so attentive to the people living or staying there. Warm and comfy. They keep it very clean and tidy all the time.
Showing 10 of 19 reviews