TLC Whitewater Reviews – Aged Care Home in Mordialloc, VIC

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Facility photosProvider supplied

About

Nestled in Melbourne’s esteemed Sandbelt, opposite Woodlands Golf Course, our aged care residence in Mordialloc – ‘Whitewater’ – is a vibrant and contemporary residential aged care home. Situated in the picturesque Bayside suburb of Mordialloc, Whitewater proudly offers the area’s most comprehensive array of senior care services, catering to the diverse needs of older people seeking quality nursing home and aged care options in Mordialloc. TLC Aged Care Mordialloc’s innovative Australian-first multigenerational healthcare precinct harmoniously combines a residential aged care facility with an early learning centre, community medical centre, commercial health club, 20m warm-water pool, sauna, and commercial cafe. This bold new development is the first time this range of intergenerational care services has been offered in one location by a single provider.

Accommodation

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Classic Room
Availability needs confirmation
Refundable deposit (RAD)
$500,000
Daily payment (DAP)
$115.48/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 19.7m² - 28.4m²
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Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
36 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.
Superior Room
Availability needs confirmation
Refundable deposit (RAD)
$550,000
Daily payment (DAP)
$127.03/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 19.6m² - 28.4m²
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Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
10 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.
Deluxe Room
Availability needs confirmation
Refundable deposit (RAD)
$750,000
Daily payment (DAP)
$173.22/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 18.2m² - 31.9m²
View room details
Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
78 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.

View all 5 room types

Services and specialties

Get to know the care available, everyday life and reported standards.

Care & support

Care options and specialist support offered at this home.

Care types

Permanent
Respite

Health support

Dementia

Life at the home

Explore the practical details of daily life.

Food & dining

Breakfast: fresh
Lunch: fresh
Dinner: fresh

Prepared on site100%

This facility$15/day

Sector average$16/day

Food spend per resident

Amenities & facilities

Cafe Or RestaurantPool Spa And SaunaLeisure FacilitiesBuilt In WardrobeDeskNurse Call SystemOverbed TablePatios Verandahs And BalconiesPay TVOptionsPleasant DecorFurnished RoomBar FridgeShared BathroomTVIn RoomPhone Access PointsBedside TableDining RoomsGazeboLounge AreasTVRoomScenic ViewsActivities RoomEnsuite BathroomElectric Bed

Quality & staffing

Review the home's reported care and staffing information.

Government ratings

Overall government rating

Quality standards

Registered nurse coverage

This facility24h 0m

National average23h 51m

Meets RN coverage target

Reporting month: June 2026

Compliance

Compliance issues reportedAssessment period: 2024-25

2 issues identified in the assessment.

Assessment updated 29 Mar 2026.

Occupancy

Reported occupancy91-100%

Feedback summary

Reporting period: 2024-25

Complaints received about

Food and catering
Clinical care
Goods and equipment (including technology)

Improvements identified in

Food and catering
Clinical care
Physical environment (including cleaning)

Location

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Address

84 White StreetMordialloc VIC 3195

Directions

Reviews

3.7out of 5

23 ratings

Some reviews were originally published on Google.

23 reviews

Kaneesha K.

4 months ago

Rated 5 out of 5.

David

4 months ago

Lady that wears reddish glasses, short hair threatened to get my car towed because I parked in the visitor’s parking spot, when I told her my client has an appointment at the clinic soon, she called me a “liar.” When I showed her evidence of it, she said she doesn’t care and that if she sees my car there again it’ll get towed. She claimed I was there on Tuesday as well when I wasn’t even in mordialloc on Tuesday and tried to explain to her that I was sitting a university exam that day, she dismissed me and told me to “just go away,”and so I did. Very unreasonable and disrespectful after I put genuine effort to engage in a civilised adult conversation with her to reach a happy ending, but was ultimately dismissed (and threatened). I am astonished how staff for such a service can deliver that level of treatment towards their local community, I hope they’re treating their patience better than this.

Quynh N.

6 months ago

Rated 5 out of 5.

Trina

9 months ago

My father Leonard Woolhouse has been living here since mid March 2025. At first he was in their MSU where the care was excellent and there was also a spacious rooftop garden for residents to get some air. When his delirium lifted the facility worked quickly to find him a room on level 3. I could not be happier with the level of care from the smiling welcoming receptionists Bianca, Ange and Rammy and the brilliant nurse Geraldine. I would also like to thank Hazel and Taryn who were instrumental in making the move from MSU to level 3 happen. This aged care home really cares and every time I visit, I can see how much all the staff love my Dad. Thank you 🙏 💖

Shweta R.

a year ago

Rated 5 out of 5.

Ispriya K.

a year ago

Rated 5 out of 5.

Kevin U.

a year ago

Rated 1 out of 5.

Link K.

a year ago

Rated 5 out of 5.

Arash D.

a year ago

Rated 5 out of 5.

Brenden C.

a year ago

This for TLC full stop. They are very misleading and very greedy. They gave my Mum a cheaper room then stated they where the same price. They put me in the postion of taking her home or SIGN the dotted line rigth on 5pm closing time. My family were caughtout due to her demenia coming on fast and they took full advantage of the situation. They hide their intent in their agreements if they have given you the change to read it. Its written in legal doulbe dutch. My Mother left owning nothing all cost where paid. After she left they added new costs 3 weeks later and would not answer phones . Only returned messages by email twice. There was NO outstanding amounts owing when my Mother left NONE. They had full control of the amounts coming from her account at the time and they took every payment that was due, not missing a payment. They send this new amount to a debt collection agent and then came after me for this new amount which now has legal fee's and cost just around the amount that is not worth fighting in court for as it would cost me the same win or lose. Do yourself a favor keep away from these money grabbing bottom feeders. Mum is in a new place and has settled in. She hated this place and the staff. Its an all around just bad and cold hearted . Personally I think they have forgotten what there job is about and thats to care for the elderly. I have found better more suited options. These are my opinion based on my experiences dealing with the staff and the accounts department do as you will with the information.

Showing 10 of 23 reviews