My Mum was a resident here for just over three years. During this time, particularly in the latter stages, the staff turnover was astronomical. This lack of continuity left family with little confidence that the needs of their loved ones were understood. So often the reply was "I'm new" or "they no longer work here". Sadly, many of my mum's treasured possessions disappeared over time. She was left with one pendant necklace. Her purse vanished; various knick knacks disappeared. In her final month, the lovely mohair blanked on her bed vanished. When I queried this with staff, the manager advised me it could not be located. It had been on her bed for three years. When mum passed and the funeral home came to collect her, we watched distraught. As soon as they exited, a staff member walked straight up to me and told me we needed to have mum's room cleared out the following day. I was stunned. A final stark reminder that this place is a business, nothing more.
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