Monash Gardens Reviews – Aged Care Home in Mulgrave, VIC

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About

Royal Freemasons Monash Gardens residential aged care home is a 96-bed facility with a variety of room types to cater for individuals wanting their own space or couples residing together. Monash Gardens offers the full spectrum of aged care services including secured Dementia Care, short-term respite, 24-hour nursing, palliative care, and regular visits from the GP and allied health services. True to its name, Monash Gardens has beautiful leafy gardens and courtyards, awash with colour and aromatic flowers, and ample outdoor seating. For the avid gardener, there are raised garden beds to keep them busy and productive. Indoors, this single-level facility has a warm and inviting ambiance with multiple areas designed to encourage small-group activities. Common areas all contain kitchenettes, which are perfect for family gatherings or visitors stopping by.

Accommodation

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Classic (Single room + shared ensuite bathroom)
Availability needs confirmation
Refundable deposit (RAD)
$450,000
Daily payment (DAP)
$103.93/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 15.4m²
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Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
41 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.
Regent (single room + private ensuite bathroom)
Availability needs confirmation
Refundable deposit (RAD)
$550,000
Daily payment (DAP)
$127.03/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 16.2m²
View room details
Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
50 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.

View all 2 room types

Services and specialties

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Care & support

Care options and specialist support offered at this home.

Care types

Permanent
Respite

Health support

Caters for cultural, spiritual or ethical food requirements

Life at the home

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Food & dining

Breakfast: fresh
Lunch: fresh
Dinner: fresh

Prepared on site100%

This facility$13/day

Sector average$16/day

Food spend per resident

Amenities & facilities

GazeboKitchenettesSecurityLounge AreasLeisure FacilitiesGardens And LandscapingHerb Or Vegetable GardenAllied Health ServicesDementia And Memory SupportPalliative CareRespite CareVisiting GPActivities And EntertainmentElectric BedEnsuite BathroomOverbed TableFurnished RoomShared BathroomBedside TableVisitor ChairsPleasant Decor

Quality & staffing

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Government ratings

Overall government rating

Quality standards

Registered nurse coverage

This facility24h 0m

National average23h 51m

Meets RN coverage target

Reporting month: June 2026

Compliance

CompliantAssessment period: 2024-25

Assessment updated 9 Apr 2026.

Occupancy

Reported occupancy81-90%

Feedback summary

Reporting period: 2024-25

Complaints received about

Clinical care
Food and catering
Communication and consultation

Improvements identified in

Clinical care
Food and catering
Choice and dignity (including lifestyle and activities)

Location

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Address

355 Wellington RoadMulgrave VIC 3170

Directions

Reviews

3.5out of 5

8 ratings

Some reviews were originally published on Google.

8 reviews

Qarib K.

3 months ago

Nice

Geoff W.

6 months ago

Rated 5 out of 5.

4 years ago

Staff will see you waiting and keep you waiting standing for 5-10 mins gossiping together, fully aware you’re waiting. Absolutely no rush or priority to help anyone. Some staff are lovely and some are rude

Deidre R.

4 years ago

Unless your a frequent visitor there you will not see the downfall of this once very well run home. 90% of the staff are amazing and really care for their residents. Since being taken over it has gone from brilliant to below standard. Lack of staff just using bare essentials of carers and the meals are poor. It’s all about Money now so sad .

Rochelle H.

5 years ago

Be very watchful of the care at this facility. The care looks well attended & the documentation of the care "provided" is perfect BUT, have found that the ACTUAL care is not attended as documented. Many instances of dental care attended but toothbrush is bone dry(subsequently father has had 4 teeth fall out, caries & broken teeth) as his care is not attended. He came in to the facility with all his teeth & not a single filling. Apparently shower attended but shower is completely dry, not a single drop of water found directly after shower apparently done. Sensor mat not on bed or not working so high falls risk; & so on. Staff are lovely & polite but are unable to perhaps meet the workload without making up care. Facility presents well on appearance but care gaps are huge. Possibly unaware unless one knows to look. ie. worked in health care for many years. Good if resident can speak for themselves & can request care but very poor if one cannot . Nil initiative re care; everything has to be "requested" otherwise not done. 13/12/21-Addition: my dear father has passed away from complications arising from the absence of implementation of care.

Diane L.

5 years ago

When my sister and I realised we had to find an aged care home for mum, we were very conflicted and worried. We visited four different homes. From the moment we walked into Monash Gardens, we knew it was the right place for us. We have been incredibly impressed by the level of service provided. All of the staff are lovely and go out of their way to help us. I receive regular phone calls updating me regarding mum's medications, her diabetes treatment and her physiotherapy. Mum broke her back as a result of a fall, She cannot stand or walk. She is bed-bound. The staff at Monash Gardens have worked closely with us to make mum as comfortable as possible and to give her the best care. It is a very traumatic time when you are placing a parent in an aged care home. This trauma was minimised for us by Monash Gardens. I do not hesitate to recommend this home.

Yeh N.

6 years ago

Illuminati

Mandy H.

10 years ago

A friend of mine is living at this place. Very nice