*** Thank you for the response but I unfortunately couldn’t see anywhere documented that ownership or management has changed in recent times. It confirms ownership is still the same as of 2026. I confirmed this on your website, google overview and also registered ABN. I visited this facility a few years back and it was the worst environment you would want for your loved ones to be residing in. Owner was just awful, no empathy, very entitled and uncaring to staff and this showed in how the residents were treated too. The owner at the time Ann has 2 faces, nice when she’s with residence families or anyone she deems to have authority but behind closed doors she is not a nice lady. I would describe her as being highly narcissistic, she appears nice when she knows eyes are on her but behind closed doors this is not the reality. I left this facility and literally cried, I could not believe a place could be so cold and soulless and unkind. I would not want anyone I love or even a stranger to be living in a place like this. I did try and report this facility for misconduct at the time but the process to do this is very hard but as I write this review this is something I’d still like to do as if feels irresponsible to have people placing their loved ones here without knowing the full scope of what this looks like. Almost like a horror movie where you can never quite believe what actually goes on behind closed doors. People that own or run facilities like this should be caring, empathetic humans because that’s what the residence and families of the residence deserve. I have a family member that use to assess facilities like this and unfortunately I was made aware that it is very hard to enforce change in facilities run like this because there are no real laws or rules that monitors the wellbeing of residence, staff etc and this particular facility I observed first hand how staff were treated, how residence were treated and also how I was treated when I had the misfortune of meeting the owner. I did record (audio only) my interactions with the owner at the time as I was shocked at what I was hearing, how I was being spoken to, how she was speaking to others, it was a very confronting interaction, one I will never forget. This facility is run merely for profit, it is not run to support the wellbeing of the residence & their families. Maybe it was when they first started out in this industry but even then I question this as you should ideally develop more empathy and compassion as time goes on not the latter. I don’t often write negative reviews but this one felt important to allow anyone looking at sending loved ones here, or working here please be aware these are the people running the facility. Sales is a skill and the history and backstory of this facility sounds great on paper but it is not the reality so please be mindful of this. I don’t need a response from the owners regarding my review. There is no amount of apologies or even maybe trying to discredit my experience that would make me want to engage with this facility again. However, it will still be my intention to report this facility to the relevant bodies so they can investigate and hopefully create the necessary changes to hold this facility accountable for the wellbeing of all parties involved because placing eyes on facilities like this feels important.
