It was very important to our family to find a facility with a strong Greek presence, and we were so pleased to find exactly that at Estia Aged Care East Oakleigh. Julie, the Customer Service Officer, was incredibly warm, professional, and genuinely caring in the way she interacted with our entire family. She took the time to answer all of our questions thoroughly and made the whole process feel smooth and reassuring. It’s clear she truly cares about the people she works with and consistently goes above and beyond to provide support. She is truly an asset to the facility. There were a few teething issues at the beginning, which can be expected during any transition, but the staff were receptive, listened to our concerns, and acted promptly to address them. This gave us confidence that our feedback was valued. The staff are absolutely lovely, kind, attentive, and always engaging warmly with the residents. It gives us great comfort and peace of mind
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