MS
Mana S.
4 April 2025Leoni. Rude
Loading the aged care home
5 Knowles Grove, Point Lonsdale VIC 3225
Deposits (RAD) $500,000 to $650,000
Daily payments (DAP) $115.48 to $150.12 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
- 90 luxurious single suites, each with a private ensuite - 5-star hotel amenities, including a café and hair salon - Permanent, respite and sensitive (dementia) care - 24 hour nursing and palliative care - Renovation in 2023
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Point Lonsdale in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Point Lonsdale met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table, Furnished room
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
5 Knowles Grove, Point Lonsdale VIC 3225
Visits are by arrangement with the home. Call Arcare Point Lonsdale to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 35 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Point Lonsdale reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
5 Knowles Grove, Point Lonsdale VIC 3225.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Leoni. Rude
This is a very beautiful facility, it’s more like a beautifully appointed 5 star hotel with absolutely fantastic staff that are only to happy to assist with your needs or requests. There is also a large number of wonderful Lifestyle Social activities for residents to enjoy if they so choose. My mother moved in here 3 weeks ago and while she took a week or so to settle in, she now is absolutely loving her new home and what it has to offer. It has truly given her a new lease on life at age 95.😊 Well done Arcare Pt Lonsdale staff.
My father was booked here 6 weeks respite,I made these people call an ambulance as they where only going to give dad oral antibiotics, I demonstrated them call ambo,just as well,this place has a criteria to call Ambos,be aware,also for them not to inform family my father's been discharged The world is coming to an end, very bad and hurtful the way this place went about things,not recommended
Our mum has spent a number of months in respite over the last year. All the carers were warm and friendly and made mum feel welcome. Mum has dementia and they cleaned her each morning and helped her socialize with others. The rooms were excellent and kept clean.
My parents have just spent a month at Arcare Point Lonsdale to provide a rest for my 88 year old Mother in caring for my 90 year old Father who has bone cancer. My four siblings and I visited on probably a combined 10 occasions and all agree we witnessed nothing but the best care provided to them. Although my Parent's bodies are slowing down/failing, their intellect is 100%. They also confirmed to us that the care they received was first rate.
If I go by how they deal with their customers of not calling people back and trying to sort out emergency respite at 8 to see how they treat people in their facilities