Arcare Portarlington

Selecting an Aged Care facility for your loved one is never easy. We are so extremely happy with our choice and cannot recommend Arcare Portarlington highly enough. The building itself is beautifully set out with private and many public areas to access. However the real gems are the staff and the quality of their care. We could never have imagined how kind and genuine these people would be towards our elderly father, especially in his last days during palliative care. The staff were always approachable, always helpful, always offering any assistance. Always reassuring. Always informing us of what was going on and involving us in decision making. We felt a profound sense of warmth and genuine care from them. You can't make that stuff up - it was sincere and very much appreciated. Our dear father celebrated his 96th Birthday at Arcare and was treated with so much dignity. So on a final note, we are extremely grateful for the heart felt care we observed. From the greetings hello to the sad goodbyes from the staff .... we couldn't have wished for more. I could name all the Staff but I'm afraid I might forget somebody , so to all of you , thank you sincerely. We feel blessed that we found Arcare in Portarlington.

Heartfelt thanks to the beautiful staff at Arcare Portarlington for the care and kindness you all gave to my Mum and Mother in Law. Our parents were part of a family at Arcare. Nothing was ever too hard, the friendship our mothers made with both residents and staff was wonderful. Thank you all for your care and empathy at their end of life was truly exceptional. Gone but never forgotten Marge and Pat.

Words cannot describe the level of compassion, kindness professionalism and empathy shown to my father and our family from all of the staff at this facility. Staff went above and beyond, nothing was too much trouble, and they did their utmost best to make sure my father was well looked after and comfortable. Staff communicated with us every step of the way regarding matters to do with my father, and from admission everything was seamless (thankyou so much Calli). The nurses, carers, cafe staff, girls at the front desk, cleaners, food staff - all were absolutely amazing. The facility is second to none and maintained beautifully. I would like to make special mention of Fran, Melita and Sandra from the victory wing. These ladies are outstanding at their jobs. We are grateful for everything they did for my family, in particularly for my Mother Sonja Forbes when she experienced difficulties with taxis. Sandra and Melita drove my Mum home when she had been waiting hours for a taxi, and were outstanding in the level of care provided to my father. Fran is just an absolute pleasure to deal with, the compassion, kindness and empathy she showed my family, we are so very grateful. What an absolute asset to the organisation. Please make sure she is commended for her efforts. All these ladies need to be commended for the excellent work they do, and are nothing short of professional and exceptional. Victoria and Barb at the cafe, the level of service and care they provided us during a difficult time, we are so appreciative. Such an asset to the organisation. Kalvin (nurse - Victory ward) - Nothing short of professional, always willing to answer any questions, such a delight to deal with and an amazing person who deals with all residents with compassion. Avril (Reception), Michelle (carer), Ebony, Chloe, Arja, Jane (nurse) Christine (Nurse) -Thankyou for everything, and for the love and care you showed us during our time there. Avril is so welcoming and helpful from the moment you walk in, and thankyou so much Ebony for the lovely gesture in giving us the framed Santa picture in our time of grief. After looking at so many facilities, we are absolutely grateful we selected Arcare Portarlington. My father loved his time there, and the fact he did means everything to us. And your staff made this become a reality. After my father passed, receiving hugs, support and compassion in our time of grief from the staff who knew us really hit home how the staff here treat everyone like a person and not just a number.

The staff there are exceptionally patient with the patient Dad loves his view

The home is clean and tidy the staff are very helpful and friendly

My father has been a resident at Arcare Portalington for five years now and over the last five years, management has refused to allow his family to see him and they have refused to give any any information regarding his health and for five years, we have had no news about him at all and last week and after a heart attack, he was taken to hospital and they could not be bothered letting us know and instead we found out at 2am when the hospital doctor called us to let us know he may only live for a couple of days and I repeat, they could not be bothered letting his family know and their response was' he did not want us to tell you" yet when we dropped in at 4am , my father was that sick, he could not speak. Their lack of empathy and compassion runs deep within that home and it showed every single time we called to ask and it showed every single time we dropped in to see him and we live in Melbourne and he is in Portarlington yet they would refuse us entry and anyone reading this and while thinking about your parent there, just think what I have said which is, for five years, they have refused to allow us to see him and they have refused to give us information about his health. Also, for the last five years, he was stuck in his room with no one from lifestyle being involved to help him with his mental health and just imagine being stuck in a room 24/7 and is this what you want for your parent? And again, my father had a heart attack and letting his family about this was just too much for them...

I would like to share the wonderful experiences I have had at Arcare. My mum entered the Portarlington facility approx 2 months ago. From the time I made first contact with the caring staff at Arcare I felt very confident that it was the right place for my mums care. My mum was going through a really bad stage in her Dementia. Our family were so distressed with mums progression and felt that she would not settle anywhere. To see her so much more relaxed and settled and know she is well cared for is such a relief. She is participating in well planned activities and loving the exercise program. We have stayed for meals and found them of very good quality and a great variety. They have also put alot of thought into nutrition and making meals enjoyable. Mum loves her room and the level of cleanliness is outstanding. I can't say enough about the facilities. The cafe is great and so much thought has been put into the seating areas making them feel very homely. Everytime we visit mum we have been made to feel very welcome. It's like getting a big hug as soon as you walk in the door. Nothing is too much trouble and someone is always there to help when you need it. I would not hesitate to recommend Arcare to anyone looking for aged care. Thanks so much to the fantastic staff for your dedication and excellent care. We appreciate you. Thanks a bunch. Tracey.

As a full time carer for my mother in law for last 7 years we have placed her at Arcare for Respite over the past 3 years and this month placement became permanent as she has reached a ripe old age of 98. Our family and my mother in law have found Arcare to be a fantastic place. The staff are friendly towards all of us. They can't help us enough. Grace thinks they are absalutely fab and hard working. The facilities are second to none. The Carers and staff really believe Duty of care / Quality of care is of the utmost importance for the clients well being and every day care needs. They pop in for chats with the family and my mother in law on a daily basis. They believe that anything you need is achievable by someone their always. The facilities are amazing. Cafe for visitors, a special Dining room for family celebrations, Restaurant quality food for the residents daily. Friendly atmosphere. They have an inhouse Hairdressing salon . Nurses inhouse & a Physio also. The management are there to help you every step of the way to make the transition as smooth as possible for everyone. Now we know why its registered as 5star. If it could be more i would.