Mount Martha Valley Reviews – Aged Care Home in Safety Beach, VIC

Mount Martha Valley Reviews – Aged Care Home in Safety Beach, VIC | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Mount Martha Valley in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 42% · Most of the time 58% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 63% · Most of the time 37% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 26% · Most of the time 63% · Some of the time 11% · Never 0%89 in 100
Do you get the care you need?Always 53% · Most of the time 37% · Some of the time 11% · Never 0%90 in 100
Do staff know what they are doing?Always 26% · Most of the time 74% · Some of the time 0% · Never 0%100 in 100
Are you encouraged to do as much as possible for yourself?Always 42% · Most of the time 16% · Some of the time 42% · Never 0%58 in 100
Do staff explain things to you?Always 26% · Most of the time 42% · Some of the time 32% · Never 0%68 in 100
Do you like the food here?Always 16% · Most of the time 53% · Some of the time 26% · Never 5%69 in 100
Do staff follow up when you raise things with them?Always 32% · Most of the time 58% · Some of the time 11% · Never 0%90 in 100
Are staff kind and caring?Always 68% · Most of the time 32% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 74% · Most of the time 21% · Some of the time 5% · Never 0%95 in 100
How likely are you to recommend this residential aged care home to someone?84 in 100

Reviews from families and visitors3.5from 16 reviewsRead the reviews

3.5out of 5

16 ratings

Some reviews were originally published on Google.

16 reviews

Sharon K.

10 October 2025

I have chose Royal Freemasons at Safety Beach this year for a very dear friend and my elderly mother- this choice was based on recommendations by a friend who has relative there. I have found all staff very pleasant and welcoming and have watched their engagement and kindness to other residents as well. They are quick to respond to any issues and will stop and help any resident who may need assistance. Front desk - Thankyou Jayde for answering and following thru with my queries- I have seen Andrew the Manager personally working with staff to ensure that everyone is “on the same page” to give consistent, respectful and safe care to all residents. The meals & menus- tick tick- no one is ever late to a meal- they always look tempting. Activities coordinators do a great job to plan an enjoyable and varied weekly timetable of events that appeal to all skill and interest levels. Special events are a highlight- sorry that I missed Deidre’s tapping group- my friend rated that very high on the entertainment scale! Well done to all staff - those on the floor and the many behind the scenes. Well done!

Balckbettystack

6 June 2024

I'm giving them 3 stars as that's about half. The staff are wonderful but another change in something, maybe management, has made staff be pushed further than they can and they are unhappy. Leaving a lot thinking of leaving. The other thing that I don't like, is that only 1 person is on their own in one of the ward's for an hour on their own in the morning when everyone needs the toilet. With the rules being that you must answer the bell immediately, this leaves the person running from one room to the next. How is someone supposed to help a person when they can't get there?

Charles E.

2 February 2024

My wife is a resident of Royal Freemasons Mount Martha Valley. The care the staff give is great with a pleasant attitude to all. The food is always sufficient and nourishing. I leave after visiting knowing she is looked after with the care and dignity she deserves

Grant W.

19 September 2022

My father was in Royal freemasons For over 4 years It was good at the start but change Management and went down hill. He was assaulted by a person visiting someone else and had broken bones. No witnesses and we found out no CCV cameras worked in the premises in common areas. He was in the dementia ward, when he was given palliative care. The last few hours we had other dementia patients walking in and out his room while families member's were trying to saying their goodbyes. We do not treat animals as the way he was treated there. We have been in contact with local and federal governments regarding the care that he'd been given.

Petra I.

16 August 2022

This place deserves a low rating due to the fact that their staff are not trained properly to recognise declining residents. Also never enough staff and training provided so staff cannot provide the care that families are told their loved ones will get. Was a nice facility about 10 years ago but no longer

Vicki L.

26 July 2019

Rated 4 out of 5.

Singh S.

26 July 2019

Rated 5 out of 5.

Manpreet K.

26 July 2019

Rated 5 out of 5.

Lachlan M.

6 December 2018

My father had a 3 week respite stay and I can’t speak highly enough of the staff and care. Will definitely place him there again.

Annette V.

17 October 2018

I am doing this review for a friend who is to upset to talk about It My experience in this place has been very traumatic my mother has become depressed with no depression when she came in she was blind and had other health issues, she’s been there a year and in that time her whole personality has changed. The staff are accusing her of hitting them but she can’t see and the doctor then prescribed a phycotic medication to control her behaviour and now no one can have a conversation with her, and now they are going to give her anti depressants because of her depression of being there.

Showing 10 of 16 reviews

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Food and catering
Clinical care
Staff training/skills/qualifications

Most complaints were about

Staff training/skills/qualifications
Food and catering
Physical environment (including cleaning)

The main improvements made were in

Food and catering
Amenities
Choice and dignity (including lifestyle and activities)

Some reviews were originally published on Google.

16 reviews

Sharon K.

10 October 2025

Balckbettystack

6 June 2024

Charles E.

2 February 2024

Grant W.

19 September 2022

Petra I.

16 August 2022

Vicki L.

26 July 2019

Rated 4 out of 5.

Singh S.

26 July 2019

Rated 5 out of 5.

Manpreet K.

26 July 2019

Rated 5 out of 5.

Lachlan M.

6 December 2018

My father had a 3 week respite stay and I can’t speak highly enough of the staff and care. Will definitely place him there again.

Annette V.

17 October 2018

Showing 10 of 16 reviews

Mount Martha Valley

At a glance

Where it does well4

Worth asking about5

Room types at Mount Martha Valley

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Mount Martha Valley

Costs at Mount Martha Valley

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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