RH
Robyn H.
26 July 2024Rated 5 out of 5.
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25 Graham Street, Shepparton VIC 3630
Deposits (RAD) $375,000 to $475,000
Daily payments (DAP) $86.61 to $109.71 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Mercy Place Shepparton (Ave Maria) is a relaxed, welcoming home set in a tranquil environment of spacious courtyards, a beautiful lake and peaceful, park-like gardens. We offer a ‘small household’ approach to care, focusing on meaningful relationships and building a genuine sense of community. Located in the heart of Shepparton, our home provides an active country lifestyle with residents tending to our raised garden beds, playing bowls, swimming and attending the local Senior Citizens community group. Our home also features intimate lounge rooms, three dining rooms, a chapel, hairdressing salon and a community centre where you can participate in a wide range of engaging activities.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Mercy Place Ave Maria in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated August 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Mercy Place Ave Maria met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $14 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Furnished room, Pleasant decor, Built in wardrobe
Mercy Health reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
25 Graham Street, Shepparton VIC 3630
Visits are by arrangement. Send an enquiry to arrange a time and Mercy Place Ave Maria will reply to you.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 26 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Mercy Place Ave Maria reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
25 Graham Street, Shepparton VIC 3630.
Next step
Send an enquiry. There’s no deposit or fee to enquire, and the home replies through My Caring Guide.
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
Great place for retiring
Rated 5 out of 5.
Rated 1 out of 5.
Rated 4 out of 5.
Rated 3 out of 5.
Staff here are doing a great job in this very difficult time. They are really good at keeping us informed of what is happening to our family and friends.
Rated 3 out of 5.
My mum has been there for almost a year now and I am so grateful to all the beautiful and kind people that work there, especially because this has been such a trying year for all and they made it easier for my mum and for my family and I to, not only stay in contact as much as we could through the restrictions, but because they kept my mum safe and looked after her like she was one of their family!!!! Thank you so much for everything!!!!!
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