My mother has been a resident at this facility and we are very grateful for the respectful, caring, and professional staff who look after her. The level of personal care and compassion has always been excellent, and it gives our family peace of mind knowing she is in such good hands. However, we were very disappointed to learn that the physiotherapy hours have recently been reduced. The physio sessions were making a noticeable difference to my mother’s mobility, comfort, and overall wellbeing. Reducing this support feels like a step backwards in her care, and we sincerely hope this decision is reviewed. We appreciate all that the team does, but believe that access to regular physio should be considered an essential part of high-quality aged care, not an optional extra.
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