EF
Edward F.
5 July 2026Rated 5 out of 5.
Loading the aged care home
9-17 Broughton Road, Surrey Hills VIC 3127
Deposits (RAD) $475,000 to $850,000
Daily payments (DAP) $109.71 to $196.32 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Compared only with the government’s own targets, averages and national figures.
Rooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Set on one and a half acres of beautifully landscaped gardens in Surrey Hills, just 11km east of Melbourne’s CBD, Surrey Hills Gardens Care Community (formerly BlueCross Broughtonlea) offers a cosmopolitan lifestyle with the warmth and comfort of home. With gracious exteriors and well-appointed interiors, our Care Community features a spacious piano lounge, open-plan living areas, and landscaped courtyards, terraces, and balconies, providing the perfect spaces for relaxation and connection with nature.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Surrey Hills Gardens Care Community in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $17 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Furnished room, Built in wardrobe, Pleasant decor
Visit
Address
9-17 Broughton Road, Surrey Hills VIC 3127
Visits are by arrangement with the home. Call Surrey Hills Gardens Care Community to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 48 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Surrey Hills Gardens Care Community reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
9-17 Broughton Road, Surrey Hills VIC 3127.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Just a note to say thank you for organising the MND challenge. My wife and mum thought it was wonderful and the morning tea was a credit to all those involved. Well done for this initiative. Also a note about Surrey Gardens Care Community. Mum went in for a two week respite and it was great, she loved it, and the staff were superb. Clean and friendly, Surrey Gardens is a credit to the staff and the high care they give.
Surrey Hills Garden Care Community provides a warm and welcoming environment for residents. The staff are compassionate, attentive and truly dedicated to ensuring everyone feels comfortable and well cared for. The gardens and surroundings are beautiful and peaceful, creating a pleasant atmosphere for both residents and visitors. It’s clear that a lot of effort goes into maintaining a supportive community where people feel respected and valued. A wonderful place that prioritises dignity, care, and wellbeing.
Care here at Surrey Hills is good BUT the food is terrible. Don’t come here if u want to enjoy your meals. Nutrition low standard cooks have no idea what they are doing.
I often visit Surrey Hills Gardens as an external contractor, and the nurses and staff are always so friendly. They really go the extra mile to look after the elderly and make sure their needs are met. I love that they even take the residents out for fun outings like the aquarium, lunches at different places, and more. I’d definitely recommend Surrey Hills Gardens to anyone wanting great care for their loved ones.
Rated 5 out of 5.
Rated 5 out of 5.
Mum transistioned into care about two months ago and gets more positive and more involved each time I visit. Compared to another facility that my father was in there are always staff willing to help out. Also, in the four years my father was in his facility I was never offered any hospitality whereas in contrast if anyone is around when staff do their rounds we are always also offered a drink and a sclice of cake.
The care my family member received here was disgusting and unethical. We were told we needed to be there for meal times if we wanted him to eat as he couldn’t feed himself. We went to visit one day to find him wheeled to and facing a corner as no one wanted to clean him after an accident. They also didn’t put up his bed rails which he fell out of, went to hospital, came home only to pass away that night. I would not recommend this place to my worst enemy. The staff here should be ashamed of themselves. I would give 0 stars if I could
Rated 5 out of 5.
Showing 10 of 23 reviews