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- 70 single suites, each with a private ensuite - 5-star hotel amenities, including a hair salon and private dining room - Permanent and respite care - 24 hour nursing and palliative care
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Reporting month: June 2026
Reporting period: 2024-25
Some reviews were originally published on Google.
As a family we couldn’t be happier with the care my mother is receiving at Arcare Hillside. From day one every staff member has made my mum feel comfortable and cared for. It has been a long time since I’ve seen my mother looking so healthy and happy. She enjoys the food, the service she receives and the comfort of people popping in to check on her and having a chat.
I would like to highlight Damian Hutchesson’s care, support & professionalism whilst my brother & I were looking for an aged care facility for our mum. He went above and beyond to answer our every question and assisted us so compassionately in the very difficult decisions we had to make for our beautiful mum. Damian supported not only my brother & myself, but also our mum, in making the transition to aged care as seamless as possible. Arcare Hillside is a fantastic facility- the staff, care, activities & food is wonderful. Mum is very happy there - which means our family is also happy.
The staff at Arcare were always caring and supportive of dads needs. Questions were always answered and nothing was to small for them to do. Thankyou Arcare reservoir for being there for dad in his last year (Tony Bonett)
Dear Joan & the wonderful and caring team at Arcare Hillside, words cannot describe the exceptional level of care, love and support you provided my mum (Mary) over the last 13 years.......my family and I are forever grateful for the love, kindness and most importantly the beautiful friendships she formed with so many of Arcare's staff over the years......you will be forever part of our family and in our hearts and we will always cherish these beautiful memories......thank you! Kindest regards, Raymond
Excellent Facility & Team The whole process of moving Mother in has been so smooth. Arcare has great systems in place, but more importantly, it’s the people behind those systems who make them work so well. The team has always taken the time to explain things and make sure I feel comfortable, which has been such a relief during what could have been a very overwhelming time.
Exceptional care with a lot of compassion and kindness. All nurses, staff and residents have smiles on their faces. 😊
I'm and entertainer and I perform for the residents on a regular basis. I sing songs and get them to sing along too. The staff are so kind and get the residents involved. I love performing at this facility as the residents are always happy to sing along. The staff put on a disco theme day recently for the residents and I sang lots of disco tunes. The staff went to a great effort to dress up in disco gear and got some of the residents up to dance. Can't wait to perform there again. ❤️😊
Never seen a more impressive nursing home. Amazing staff who are good at their job and truly care