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- 120 luxurious single suites, each with a private ensuite - 5-star hotel amenities, including a café and hair salon - Permanent and sensitive (dementia) care - 24 hour nursing and palliative care
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Reporting month: June 2026
Reporting period: 2024-25
Some reviews were originally published on Google.
Rated 4 out of 5.
Rated 5 out of 5.
My mother has been a resident at Sydenham for about 3 months. The staff are very friendly and take care excellent of her needs. Mum has settled in very well. The food is great and the facilities are excellent. Thank you for caring for her so well.
My mother Nancy was a resident at Arcare Sydenham Chelsea ward for 11 weeks . In the time she spend there we could not fault the staff at all. Mum and our family and visiting friends we always treated with Kindness and Compassion. We were always kept up to date on mums condition and she was taken care of to a very high standard. Mum passed away there recently the staff there took care of all aspects of care for both mum and our family . They made sure she was comfortable in her last days. We cannot thank Arcare enough for all they have done . Keep up the great care.
Rated 5 out of 5.
My Mum moved into Arcare Sydenham a couple of months ago. She has advanced Alzheimer's condition and was not doing well prior to the move. The incredible staff of Arcare Sydenham are providing her highly personalised and flexible care backed by extensive training and experience, and it is clear they value great experiences for all residents. They also greatly support my Mum's family through clear communication and sincere empathy and kindness. My Mum is doing so much better. She is interacting and laughing a lot more and her mental and physical health are much improved. We are so grateful to the amazing staff at Arcare Sydenham. Best wishes. Vanessa.
Keep away from this facility. My loved one, who suffered from dementia, was a resident there. The staff are neglectful. My loved one suffered several broken bones due to being left unattended, hospitalised due to wrong medication being dispensed, not to mention painful nappy rash due to facility being too cheap to regularly change the continence pads. Very sad and stressful for all concerned. DO NOT TRUST THEM WITH YOUR LOVED ONE.
Rated 5 out of 5.
Rated 5 out of 5.
My mother entered Arcare Sensitive Care ward with Dementia and I am very happy with the care given by the staff. They keep me well updated on everything that happens. I love the venue , it is beautifully clean and comfortable and the staff are all caring and friendly.
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