CM
Christopher M.
7 April 2026Today i preformed a Magic Show and Balloon art, and the staff were amazing, the facilities clean and good. highly recommend.
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200A Smith Street, Thornbury VIC 3071
Deposits (RAD) $450,000 to $575,000
Daily payments (DAP) $103.93 to $132.80 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
As Australia’s largest independent not-for-profit aged care provider, Bolton Clarke is shaping the future of positive ageing. Our homes are welcoming and safe communities where lifestyle, social connection and individual interests are celebrated, and quality care comes from the heart. Located in Thornbury within the heart of Northwest Melbourne, our Medina Manor home provides high-quality aged care in a friendly, secure and comfortable residential environment. Our home provides the peace-of-mind of having a Registered Nurse on duty 24/7. Working together with you and your family, we provide personalised care that responds as needs change, including highly specialised care and dementia support, with wellness programs created around your preferences. Offering a variety of social areas where residents can partake in dining or have time to relax with family.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Medina Manor in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Furnished room, Built in wardrobe
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
200A Smith Street, Thornbury VIC 3071
Visits are by arrangement with the home. Call Bolton Clarke Medina Manor to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 4 hours 6 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Medina Manor reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
200A Smith Street, Thornbury VIC 3071.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Today i preformed a Magic Show and Balloon art, and the staff were amazing, the facilities clean and good. highly recommend.
Nice staff
Rated 1 out of 5.
if you love your parents find another place for them
When diagnosed with Alzheimer's in MAY'11 my husband, Peter, accepted and fought his medical condition with courage and determination. The most cruel stage arrived when Peter had to surrender his driver's licence in JUN'17. It was devastating for him to let go of that last vestige of freedom and self-dignity. As a result, and having grown up in the mountains, Peter developed an addiction for long walks (15-20kms a day). He once mentioned to a friend that walking cleared his mind. All went well for about 3 years and then Peter was unable to find his way back home. With the help of tracking devices I would collect him 3 to 4 times a day, from various locations. This task got increasingly dangerous, especially when daylight saving ended. That's when I decided to relinquish my carer's role to professionals. But not all health professionals were prepared to open their doors to Peter because they considered him "high risk". Through the services of an Advocate Peter was accepted by an Edwardian style home in Camberwell. But 4 weeks later the Manager told me to find another place because they lacked the resources to manage Peter's behaviour. My dear husband felt trapped and wanted to break free. The Advocate then strongly recommended Medina Manor because it's dementia-specific......this aged care home has been a godsend !!! Medina Manor has all the basic amenities. The rooms are bright, and well appointed. The saving feature, where my husband is concerned, is the narrow garden that wraps around the property. There are 3 big doors residents can open to step out, and then open to step back in. Considering the confined space, this outdoor facility is a brilliant idea. It gives residents a perception of freedom - an area to walk, interact with others, have a chat or a smoke . Peter entered Medina Manor on 04JUN'21 and it didn't take long for him to settle in and be made to feel at home. The staff are exceptional - no task is big enough, which speaks for "leadership". They all seem to be highly trained in dementia care. And most importantly, there are ample staff and a registered nurse on every shift - residents don't seem neglected. Families are updated with fortnightly newsletters describing activities organised for the residents and supported by photos. Every newsletter, which I share with my friends, is a work of art and hilariously compiled. It's a wonderful way to let families know that their loved ones are entertained and well cared for. In between lockdowns Peter was visited by a few of our very close friends, whose opinions are similar to mine and listed below :- 1) I was impressed by the care staff took with the residents. Peter looked happy and settled. I was touched by their little gestures to make him feel at home with his Memory Book and pictures on his walls. 2) I got the feeling that he was not locked in, free to open a door and go outside. It was good to see his nice bright bedroom and Peter not seeming stressed. It was obvious to see things that were done to make him feel at home. My opinion of the residence has mainly been formed by the wonderful newsletter with accounts of what they do to stimulate everyone. It all goes towards the impression that he is in a very caring environment. 3) The staff appeared to be very kind and supportive, residents seemed to be happy and looked well cared for. The premises inside were clean and tidy. Seemed to be a good number of staff on hand to support residents. My Peter has forgotten the past, no longer worries about the future - he lives in the present. I am happy he is in good hands, and my sincere thanks to all the staff at Medina Manor.
Our family is so grateful to all the amazing staff at Medina Manor Aged Care in Thornbury- they are so caring and wonderful with Dad, and he is really well taken care of. Even through all the events with Covid-19 they have maintained a very high level of care and engagement, making a real difference in the quality and happiness of Dads life. I wouldn't hesitate to recommend Medina Manor for anyone needing care for their loved one.
Back in May 2019, I was looking for a place for my mother who had dementia. It makes me emotional just thinking about how bad it was back then. I found her a place here at Medina Manor. She has been here for over 2 years now and I really cannot thank the staff at Medina enough. This place is family in a way that no other place can be. Having a parent with dementia is an incredibly trying experience and they are frightened. I have seen many families suffering over the past 2 years and COVID has not helped at all. Roz was the manager when mum arrived and Peta is the manager now, both of them are exceptional. The home is very diverse and it shows that demetia affects everyone. Dementia is a hard thing to cope with and these people are legends.
Rated 5 out of 5.
Rated 1 out of 5.
Rated 5 out of 5.