DP
Dayan P.
9 June 2026My mon was at Arcare Knox Lodge as a Respite resident recently. Lovely caring staff and excelleant services. Highly recommend this place for anyone seeking aged care facilities.
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478 Burwood Highway, Wantirna South VIC 3152
Deposits (RAD) $497,500 to $995,000
Daily payments (DAP) $114.90 to $229.80 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
RAD $497,500
DAP $114.90 a day
Premiere Plus ~ (Double Occupancy) sharedPrices as the facility states them. Confirm current prices and fees with the facility.
Arcare Knox: - 120 luxurious suites, most with a private ensuite - 5-star hotel amenities, including a café and hair salon - Permanent and sensitive (dementia) care - 24 hour nursing and palliative care The Lodge: - Built August 2015 - 28 luxurious suites, each with a private ensuite - 5-star hotel amenities, including a private dining room - Permanent and respite care - 24 hour nursing and palliative care
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Knox in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Knox met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $17 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
478 Burwood Highway, Wantirna South VIC 3152
Visits are by arrangement with the home. Call Arcare Knox to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 38 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Knox reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
478 Burwood Highway, Wantirna South VIC 3152.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
My mon was at Arcare Knox Lodge as a Respite resident recently. Lovely caring staff and excelleant services. Highly recommend this place for anyone seeking aged care facilities.
Rated 1 out of 5.
Rated 1 out of 5.
My mum was in The Lodge for respite and it was a caring and good experience for her Since The Lodge, she is now in full time care in the main building, where the care and compassion continues The team at Arcare are all welcoming and friendly in both buildings and are doing a great job in understanding my mums needs as a Greek resident I feel assured and happy my mum is getting the care she needs A special thank you to Kay (Client Service Manager) who has been patient and kind during a difficult time.
My grandfather died in your care. I was not contacted when he was diagnosed with cancer. I was not contacted when he died. I have still been yet to be contacted to this day (several months later) having to find out in the same convoluted way his primary contacts were. Had I been notified I would have instantly been down there to say goodbye. I am haunted when I look back at messages with my then girlfriend discussing how I would visit him soon since I hadn’t seen him in a while, when unbeknownst to me and his children he was in that moment dying of cancer and would be dead in a matter of weeks. I am aware you were not obligated to personally inform me, as I was not listed as a contact, but where you’ve gone completely wrong is his primary contacts were not notified either. My uncle (who I was estranged from) was not notified by Arcare, and instead found out about the diagnosis through my grandfathers church pastor. What makes it even more ridiculous is the pastor was not even notified, but was instead informed by a resident whilst he was looking for my grandfather during a visit, only to find he had been moved to a completely separate building (due to his medical issues). The second primary contact, and executor of the will, a family friend, also was not notified, and found out in the same manner, except in an even more unfortunate circumstance came in after my grandfathers passing looking to visit a man who was tragically already deceased. This, was then who instantly informed my mother, who then informed me (take notes Arcare, this is how effective communication is done, same day, no delay). When confronted about this Arcare skirted around this issue making mention of multiple statements which I perceive to be frankly completely untrue (such as denying failing to contact the required parties, denying that certain parties needed to be informed, or even saying the pastor was involved in the organisation of a funeral despite the fact my grandfather neither had a funeral nor did he want one, so therefore this could not be the case). You have taken my chance to say goodbye to my grandfather, you have done the same to my mother. I will never get that time back, and then to add absolute insult to injury there was no apology and admittance of fault. The one consolation of all this is my grandfather will not have to spend another second in this disgrace of an organisation. God rest his soul. I would say “if I could give zero stars I would”, but frankly the mere effort to even leave any review is far more effort than Arcare deserves, and far more effort than this organisation ever put it into caring for my family and loved ones.
Rated 5 out of 5.
Rated 5 out of 5.
The people there don’t know what’s going on. Never ring you back and they don’t communicate with HR. I don’t even know how to run the place. I wouldn’t put anyone in there let alone a human.
My father was a resident for 2.5 years. We couldn't have asked for better care and attention, especially during those COVID years. Staff are excellent and very dedicated. Forever indebted to the staff at The Lodge.
Rated 5 out of 5.
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