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Shasha
26 December 2025Rated 5 out of 5.
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171-175 Jells Road, Wheelers Hill VIC 3150
Deposit (RAD) $789,000
Daily payment (DAP) $182.23 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Residents of this well-appointed 60 bed home are spoilt for choice and quality. All rooms are single with en suite have a flat screen digital TV, Foxtel and Wi-Fi. There are three spacious dining rooms, cinema room, mini shop, resident laundry and resident's lounge. Outside resident's can relax and socialise in the courtyards or take a stroll around the beautifully landscaped gardens. There are BBQ facilities, water fountain and raised garden beds to indulge one's green thumb. The Willows features Lifeview's small house model of care Home2Home. This relationship-based model, allows multi-skilled staff, to work with the same group of residents, all the time, enabling staff to spend more meaningful time within their household, creating better continuity of care and building on already established relationships. The Willow's also offers a light memory support unit. Lifeview is Rainbow Tick accredited and pet friendly (residents can bring their pets to live with them).
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Lifeview The Willows in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Lifeview The Willows met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $12 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Built in wardrobe, Cooling and heating, Ensuite bathroom, Overbed table, Furnished room
The organisation that runs this home reports inclusive policies, inclusive activities and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
171-175 Jells Road, Wheelers Hill VIC 3150
Visits are by arrangement with the home. Call Lifeview The Willows to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 38 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Lifeview The Willows reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
171-175 Jells Road, Wheelers Hill VIC 3150.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
We couldn't thank the team at The Willows enough for the wonderful way they've taken care of our dear nan for the past couple of years. It's not easy to look after many elderly ones with their own different special needs of care, but the team at The Willows has been very proactive in regularly updating us regarding nanna's care. The staff and nursing team have been wonderful, a special shout out to Iris for her attention and care! The team has always been courteous and accommodating to us!
I have no real complaints I feel the staff very helpful and pleasant at all times when I need.
Good in terms of food, daily care and hygiene, staff members.
Easy to live with and staff are always available
It is such a wonderful place to live for the rest of my life, the staff are very good and they are very nice to me in term of providing good and quality cares such as food choices, daily support and mental health support.
Rated 5 out of 5.
Rated 5 out of 5.
Showing 10 of 22 reviews