TriCare Williams Landing Aged Care Residence

Our family will always remain deeply grateful to the wonderful team at TriCare aged care facility for the exceptional care, compassion, and dignity they provided to my 95-year-old mother during the final year of her life. From the very beginning, every member of the staff treated her not just as a resident, but as a valued family member. Nurses Ranjeeta, Ankita, Pawan, Ugonna, Suzanne, to name a few, all care workers, lifestyle coaches, Dr and nurse Paul showed extraordinary patience, kindness, professionalism, and genuine affection in attending to her daily needs and ensuring her comfort and wellbeing at all times. A special note of appreciation goes to Facility Manager Nithin, whose leadership and commitment created such a warm, respectful, and caring environment. Customer Relationship Manager Jyoti was always approachable, understanding, and supportive, making communication with our family smooth and reassuring throughout my mother’s stay. Clinical Manager Jasmin also deserves heartfelt thanks for her professionalism, compassion, and attentive clinical oversight. Losing a loved one is never easy, but it brings us immense comfort to know that my mother spent her final year surrounded by people who truly cared for her with dignity, empathy, and respect. Thank you once again to the entire team for the remarkable work you do every day. Your kindness made a profound difference not only to my mother, but to our whole family. We will never forget it.

Absolutely one of the worst aged care facilities I have come across. A friend’s parent currently stays there, and from what we have observed, the level of care and attention from staff has been extremely disappointing. Rooms have not been properly and regularly cleaned, and patients appear neglected and not adequately cared for. Very upsetting to witness.

Our mother has been a resident for 2 years and our experience has always been great. The staff at this facility are wonderful, compassionate and professional. We are grateful for all their support and continual care. TriCare Williams Landing is second to none.

Tricare is a lovely residence. The rooms are large, clean, spacious and have lots of natural light. The staff are friendly, very helpful and caring. My father spent over a year here. There are lots of great activities. I totally recommend Tricare to anyone looking for a great facility for their loved ones.

I would like to thank the management and the staff at Tricare Williams Landing for looking after my father so well in his time there. The facility is beautiful but importantly the care & professionalism of the staff was great, particularly in Dad’s last few days where the palliative care from the nurses was exceptional. Would also like to thank Nithin, Jyoti & Karen for their management of the facility and always being great to deal with.

TriCare has been so welcoming from the beginning to the end of my grandma’s last days. Although she only spent 2 weeks at Tricare, it was so relaxing for her and as she didn’t speak any English, they took the extra care that she needed to not scare her in any way. My family really appreciated the hotel-like experience which felt more personalized. Jyoti and the care team have all been wonderful to be with and we would like to thank you for making my grandmas last days as comfortable for her as possible.